Claudinei Bocchini

Experience

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  Banco Bandeirantes SA

  Aug 1988 - Sept 2000

  Technology Infrastructure and Information Security Project Management: Institutional Portal and Internet Banking Portal (third Internet Banking in the Market); New banking automation platform (Windows and Multichannel), Internet Security Infrastructure; Intranet portal; Internal chat service; Cia's First Electronic Mail (pioneering project - IBM). Responsible for restructuring of organizational processes, physical layout and resource sizing system and productivity of Branches, streamlining activities and reducing operating costs.

  • Infrastructure and Technical Support Coordinator

    Dec 1991 - Sept 2000

  • Process Coordinator

    Aug 1988 - Dec 1991
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  Banco ABN AMRO Real S.A.

  Sept 2000 - Apr 2007

  IT Consultant

  IT business consultant (Customer Service Areas, Credit Card System and Asset Systems) and IT Project Manager:• Global Outsourcing of IT Infrastructure and Services from ABN AMRO Bank (Pioneer Project and Worldwide Case, in partnership with IBM) – Team composed of professional from Netherlands, Brazil, USA and India, generating resource optimization, service quality improvement, system stability and centralized management by Holding over all Bank IT Units;• Implemented ITIL practices (process and tool), in the IT service management (the project was presented in the first Brazil ITIL Congress – 2003), with reduction of 37 Help Desks distributed in Brazil, centralizing in one Service Desk in Sao Paulo; - 100% training of IT Services and Infrastructure team with 7,900 hours of training;• Leader of SOXA Certification of IT service management processes.• Created dashboards (tableau) of IT Executive KPIs.• Implemented the Command Center (monitoring and availability of critical services). Show less

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  MAPFRE Seguros SA

  Apr 2007 - Jun 2011

  Created and leadership of IT Service Management Area (Service Desk and ITIL Processes) Team Leader of the online insurance calculation and sale system and of the internet portals aimed at customers, brokers and service providers;• Stabilized the system availability and performance, created monitoring, contingency structure, ITIL management and infrastructure/process development outsourcing.

  • IT Services Superintendent

    May 2008 - Jun 2011

  • Systems Development Superintendent

    Apr 2007 - May 2008
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  Grupo Segurador Banco do Brasil e MAPFRE

  Jun 2011 - Jul 2019

  Executive Manager of IT Services and Control

  Responsible for ensuring user confidence and satisfaction, managing and meeting the agreed IT service levels (quality, availability and optimized costs). Reporting to CIO/COO. Team management with three managers, forty employees and thirty service providers. Participated in Strategic and Operational Committees of MAPFRE Spain and MAPFRE Brazil.• Designed and implemented of the global IT process/control model, outsourcing data center (South and North American Units) and MAPFRE’s new IT service management tool (HPSM), improving synergy, quality and cost reduction for all MAPFRE’s regions around the world.• Implemented large structural projects due to align IT with the business needs: Designed of IT Operational Model (certified by E&Y, KPMG, PWC and Gartner) and created the IT Services Area, outsourcing the Service Desk and the ITIL process (Incident, Problem, Change, Configuration and Service Level Management), achieving a new landing of IT quality perception; Consolidated the IT Operational Model, contributing to enable the BB MAPFRE Group constitution; Structured the IT Economic Control, Planning and Access Control Areas; Created the IT Services Catalog, with automatic managing of IT Services Providers’ SLA; Created the Command Center, streamlining fails identification and solution; Certified the IT internal controls. Show less