Ritik Tyagi

Experience

• 

  Radical Minds Technologies Pvt. Ltd.

  Sept 2020 - Aug 2021

  Process Executive-Travel

  Process- MakeMyTrip (MMT)Roles & Responsibilities:Managing service and incident tickets.Follow the routing matrix as per the IT policy.Configuring and dispatching the laptops and accessories tousers location for WFH use.

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  One Point One Solutions

  Sept 2021 - Jan 2022

  Help Desk Executive-Operations

  Process- ICEGATERoles & Responsibilities:Software installation: Freeware, licensed, 3rd party softwaresas per the IT policy.Delivered application support for Microsoft 365, Teams, andassociated platforms, resolving user issues and optimizingperformance.Hardware procurement and call log for faulty hardwarereplacement.

• 

  DXC Technology

  Jun 2022 - Jun 2023

  Senior Assistant Help Desk Technician

  Process- CONVATECRoles & Responsibilities:Assisting users in resolving technical problems via ticketingtool, calls, chat and remote support.On-boarding and Off-boarding of the users.OKTA administration.Managed Active Directory operations, including user and OUcreation, password resets, and account maintenance.Provided end-user support for mobile device deployment,including configuration, troubleshooting, and activationguidance.

• 

  Cyfuture

  Oct 2024 - now

  CCE

  Process- Maruti TransportationRoles & Responsibilities:Assisting users in resolving technical problems via ticketing tool, calls, chat and remote support. Troubleshoot and fix issues related to operating systems, network connectivity, and other IT-related applications. Assist with setup, configuration, and installation of new hardware and software.Addresses issues escalated from less experienced team members.