Mohamed Salama

Experience

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  Savita Resort and Spa

  Apr 2007 - Jul 2008

  Receptionist

  • Assist in pre-registration and blocking of reservations when necessary.• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Develop a thorough of the room rack, room locations, types of rooms, and room rack operations.• Promptly notify housekeeping of all check outs; also, inform the housekeeping of `late check outs, early check in, special requests and part day rooms.• Achieve positive outcomes from Guest queries in a timely and efficient manner• Demonstrate a high level of customer service at all times• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.• Replacing the night manager during his absence. Show less

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  Siva Sharm Resort & Spa

  Jul 2008 - Apr 2011

  Front Office Shift leader

  • Assist in pre-registration and blocking of reservations when necessary.• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Develop a thorough of the room rack, room locations, types of rooms, and room rack operations.• Promptly notify housekeeping of all check outs; also, inform the housekeeping of `late check outs, early check in, special requests and part day rooms.• Achieve positive outcomes from Guest queries in a timely and efficient manner• Demonstrate a high level of customer service at all times• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.• Replacing the night manager during his absence. Show less

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  Jaz Hotels, Resorts & Cruises

  Sept 2011 - Sept 2012

  Front Office Supervisor

  • Assist in pre-registration and blocking of reservations when necessary.• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Develop a thorough of the room rack, room locations, types of rooms, and room rack operations.• Promptly notify housekeeping of all check outs; also, inform the housekeeping of `late check outs, early check in, special requests and part day rooms.• Achieve positive outcomes from Guest queries in a timely and efficient manner• Demonstrate a high level of customer service at all times• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.• Replacing the night manager during his absence. Show less

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  Atlantis Resorts

  Jan 2013 - Jan 2017

  Sales Agent Rooms Reservation

  • Exercise proper selling. Up-selling, Cross selling and suggestive selling techniques in order to maximize properties revenue.• Understand and observes the department general policies, standards and procedures at all times. • Assist in training new employees.• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates• Develop sales leads, and respond to sales opportunities in order to maximize revenue• Produce quotations and written confirmation to all clients• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate• Ensure delivery in quality in processing guest requests and bookings.• How to update IATA number in new TA profile and update of their commission• How to update the membership in the guest profile (Skywards….).• Non guarantee booking entry and procedures involved.• Credit Card Authorization from and procedures involved.• Introduction to IFH (Institute for Hospitality Management) test call handling.• Introduction to main booking websites & Handling procedures (Booking.com, Emirates Holidays, White sands Travel and Tours, Synxis, GTA, Expedia ……).• How to handle request with pro forma.• How to check the 5 days and 24 arrival check.• How to check all the promotional code for the travel agency.• How to handle Wholesale Reservations.• How to handle Corporate Reservations. Show less

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  The Oberoi Group

  Feb 2017 - Feb 2018

  Reservations Supervisor

  • Creating rate codes and packages in Opera.• Ensures that departmental procedures are respected and in line with the audit guidelines• Ensures room reservation requests, changes and cancellation received via telephone, fax, email and/or in person in an accurate, complete and timely manner.• Maintains established filing systems of all correspondence.• Send stop sale to the Travel Agencies.• Close dates and update restriction on the Opera.• How to update IATA number in new Travel Agencies profile and update of their commission.• How to update the membership in the guest profile (Skywards….)• Maintaining the in-house reservations systems.• Review reservation booked daily.• Review arrival report daily.• Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.• Monitoring Telephone Manner and general performance of reservations staff daily. Show less

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  Southern Sun Abu Dhabi

  Mar 2018 - Jan 2021

  Assistant reservations and revenue manager

  •In the absence of the Revenue Manager, conducting shift briefings, to ensure hotel activities and operational requirements are known to the team.•Rates Reservation’s analysis – forecasting, budgeting, monitoring daily online rates.•Maintaining a high level of communication and feedback with the related departments (E,g. Front Office, Sales, Food & Beverage, and Accounts).•Allocating daily tasks to Reservation Agents and coordinators and ensuring that all tasks are executed accordingly (No Show, Traces, Arrival check, cancellation, OTA commission).•Balancing the room inventory of the hotel to avoid overbooking, follows up tentative bookings and update reservation status•Ensures the smooth and efficient operations in the department through a prompt effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. Show less

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  Caravana Resort

  Feb 2021 - Mar 2023

  Sales and Business Development Manager Government & Corporates

  Delivered professional and engaging service to both internal and external customers Ensured the achievement of sales objectives on monthly, quarterly, and yearly bases Fostered relationships with market segments and maintained activity details in software applications. Establishing parameters, quotes and negotiate rates, confirming by written contracts Maintaining accounts, contact, activity and business details within the appropriate software applicationsActivities (face to face sales calls, telephone calls, entertainment, sight inspections, etc.)Actively participate in achieving hotel’s budgets especially rooms’ budget Show less

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  Radisson Blu

  May 2023 - Nov 2024

  Sales Manager Corporate and Government

  • Sales manager corporate and government

    May 2023 - Nov 2024

  • Assistant Sales Manager

    May 2023 - Jan 2024