Felipe Muramoto

Experience

• 

  FEI - Faculdade de Engenharia Industrial

  Apr 2008 - Jul 2008

  Electrical Engineering Laboratory's Intern

  Activities: Electronic kits test and cable assembling to laboratory lectures.

• 

  Waytech Engenharia e Comércio

  Jul 2008 - Jun 2010

  Activities: Practical and theoretical studies, field measuring, reports and projects in acoustics area, including noises and vibrations on materials, machines and structures in general; contracts negotiation with suppliers; executed projects to companies such as Rede Globo SP, RJ and DF, Rede Record de Televisão SP e RJ, IBM and so on. Activities: Practical and theoretical studies, field measuring, reports and projects in acoustics area, including noises and vibrations on materials, machines and structures in general.

  • Development Auxiliary

    Feb 2009 - Jun 2010

  • Engineering's Intern

    Jul 2008 - Jan 2009
• 

  Grupo Fleury

  Jan 2012 - Apr 2022

  Responsibilities: - Responsible for the whole Caché Platform in Grupo Fleury, including infrastructure, database management and the environment itself. - Responsible for LIS and instruments interfaces management, support and developing, at national level, for both hospitals and central laboratories using Caché, VB6, .NET, APIs, Webservices and so on.- Responsible for LIS and interfaces implementation in new hospitals and central laboratories.Activites: - Caché environment management and monitoring using APIs and Dashboards provided by a ElasticSearch and Grafana structure, management of incidents, request fulfilment and problems, according to ITIL practices, assuring the solution quality and SLA, seeking the root causes to minimize new incidents; - Coordinate a 8 employees team which needs to guarantee 100% of operation availability using escalation process; - Owner of some IT BSC KPIs, for example percentage of tests automatically finalized by LIS; - Build and execute action plans to improve and keep the laboratory results; - Being part of projects as technical consultant; - Terminal servers management assuring 100% of availability; - Technical discussion with national and international suppiers; - New technologies and architectures research for IT environment and laboratory; - Develop solutions using Caché. Show less Activities: Responsible for connecting the Company areas to IT involving all IT teams (Infrastructure, Architecture, Projects, Systems and Governance)Responsibilities: IT demands management using tools, KPIs and status meetings; build and execute action plans to improve and keep the Company results; being part of projects as technical consultant; being part of corporate systems support; small complexity IT project management using PMBOK methodology; map, identify and implement improvement opportunities using lean tools such as value stream mapping, spaghetti diagram, layout planning and simulation. Acting at Laboratory both ambulatory or hospital (national level); Clinical Engineering at national level; R&D at national level. Show less

  • IT Systems and Infrasctructure Coordinator

    Jul 2016 - Apr 2022

  • IT Business Partner

    Jan 2014 - Jul 2016

  • Trainee

    Jan 2012 - Jan 2014
• 

  Brasilprev

  Apr 2022 - now

  Responsible for leading a multidisciplinary team with the following objectives:- Technology service support through Service Desk, Field services, Level1 Access Control and Level1 Systems service;- Management and delivery of all Enduser chain, including the workplace strategy physical and virtual, maintaining the environment up to date, optimized and well running;- ITSM software strategy and management; - Change management process;- Incident, request and crisis management process;- CMDB;- Monitor and ensure the execution of the company's offline and core processes;- Monitor the entire technology environment, its systems and services, acting in case of failures and escalating specialist teams if necessary;- Middleware environment management of the company core, maintaining it up to date and optimized.Responsible for being company Technology Product Manager. Show less Responsible for leading two technology teams:Scope of the Operations and Services team:- ITSM including the company platform and support teams at levels 1 and 2;- Management of the entire end-user Microsoft portfolio;- General end-user management, including management of all company workstations and their life cycle (from acquisition, preparation, delivery, operation monitoring, maintenance, replacement and returning)Scope of the Production and Monitoring team:- Team 24/7;- Monitor and ensure the execution of the company's offline and core processes;- Monitor the entire technology environment, its systems and services, acting in case of failures and escalating specialist teams if necessary;- Management of critical incidents and crisis in technology. Show less

  • IT Operations Manager and Technology Product Manager

    Apr 2023 - now

  • ITSM and IT Production Coordinator

    Apr 2022 - Apr 2023