Alex Johnson

Experience

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  College of Saint Benedict and Saint John's University Fine Arts Programming

  Aug 2009 - May 2011

  Technical Aid

  As a technical aid for FAP the majority of my time goes to constructing sets for plays and shows that come to the theater, working technical aspects of those plays and shows, and doing various other jobs around the theater.

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  Security Sales Group Inc.

  May 2011 - Aug 2011

  Sales Associate

  I worked as an intern at Security Sales Group for the summer. I was a sales representative for multiple companies specializing in security hardware.

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  Security Sales Group Inc.

  May 2013 - Aug 2013

  Marketing and social media intern

  summer intern for Security Sales Group in charge of marketing and social media campaigns

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  Delve

  Jun 2013 - Jul 2014

  Market Research Assistant

  Market Research Assistant. Duties include recruiting respondents for studies by phone, hosting and serving during studies, including focus groups and taste tests, and database management.

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  AllOver Media

  Oct 2013 - Aug 2017

  Call center Manager reporting to Senior Manager – C-store Accounts in charge of Leasing Specialists responsible for securing inventory for advertising campaigns across the country. Created Key Performance Indicator dashboards to drive department metrics to goals. Consistently drove department over goal of Averaging over 100 calls per day per Leasing SpecialistTrained and coached callers in weekly metric meetings to provide real-time feedback for improvementDrove the department to a 93% on-time completion rateCreated, updated, and presented Key Performance Indicator dashboards to upper managementFostered a culture of creativity, collaboration, and results Show less

  • Leasing Manager

    May 2015 - Aug 2017

  • Installation Specialist

    Sept 2014 - May 2015

  • Leasing Specialist

    Oct 2013 - Sept 2014
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  Bonfe's Plumbing, Heating & Air Service, Inc.

  Oct 2017 - Mar 2020

  Support Operations and Finance by providing front and back end data analysis to improve the efficiency and ease of access for Management across the business. Responsible for IT help desk and IT systems management.Support all departments of the business by gathering, analyzing and presenting KPI reports to management daily to drive real-time business decisions Provide reporting and analysis for all front-line meetings as well as ad hoc projectsSaved the company $9000 per year in wireless costs as a result of through analysis of our wireless usageOversee all device management including implementing new and current employee technology solutions such as Ipads/Iphones/workstations to maximize effective use of resource timeImplemented Maas360 MDM for Technician devices to drive security and Technician efficiencySupport teams with helpdesk IT tickets to minimize employee downtime and increase efficiency Show less Service Manager responsible for a team of HVAC Technicians. Recorded and presented performance metrics for the team on a daily basis in order to identify daily improvement methods. Tracked, recorded and presented performance metrics for the team on a daily basis in order to identify opportunities for improvementCoached Technicians weekly on topics to improve job performance, inter-office communication, and execution on the Nexstar processhelped set up and facilitate training exercises both in-house and offsite to stimulate personal and professional growth. Show less

  • Business Analyst

    May 2018 - Mar 2020

  • HVAC Service Manager

    Oct 2017 - May 2018
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  Assured Security

  Aug 2020 - now

  Development Lead

  As a Development Lead specializing in secure and automated solutions, I play a pivotal role in driving innovation and efficiency across our organization's technology landscape. My primary focus is on the implementation and continuous enhancement of systems like our Trackvia Operations software, which supports the majority of our business functions.In addition to leading the build-out and implementation of these critical systems, I oversee the development and management of the Workato automation platform. This platform currently supports all business functions with over 50 different automations, handling 6,000 tasks per month. My goal is to continuously improve productivity, functionality, and user experience while ensuring that our systems remain stable, scalable, and high-performing.With a commitment to optimizing processes and enhancing the end-user experience, I collaborate closely with various departments to ensure that our technology solutions meet their needs and drive the business forward. My passion for innovation and attention to detail ensures that our systems not only meet but exceed expectations, delivering value across the organization. Show less