ARISTIDE MUGABO

Experience

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  VALDEL-EXTENT

  Apr 2004 - Dec 2006

  Sales/Telemarketing Specialist

  Dealing with almost outbounds calls a day.Dealing courteously with customer, with tact and confidentiality.Solving problems, negotiating and make effective decisionsBalances transfers, cash and credit card check.Working towards deadlines to be able to meet company targets.Inputting correct data as required.Selling insurances

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  BOSCH Security System

  Aug 2007 - Mar 2009

  Bi-lingual Customer Care Agent

  Processing inbound orders in French & English.Accurate and efficient data entry onto a computerised database.Achieving sales targets quota of 4 customers daily.Performing customer verifications & managing clients accountsBeing an effective problem solver and try to pre-empt problems.Retrieving correct information and deliver good customer care.

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  South Liverpool Personnel (Martin Luther King Foundation)

  Feb 2010 - Aug 2010

  Advice & Guidance Information Officer

  To provide job search support/guidance to job club candidates. To match generically good vacancies and contact suitable candidates with full details.To attend outreach and open days partnerships, and actively promote the brand and services that we can provide trough effective marketing activities.Working with client on their caseload to help them into sustainable employment.Maintain and develop the office database, ensuring that all records are accurate and update regularly

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  Service Source Europe -BLUECOAT

  Sept 2010 - Jan 2014

  French Inside Sales Account /Web security-Wan Optimization-Cloud

  -Responsible for the renewal and overall sales of hi-tech service and support agreements to established customer base-Renewal and Sales of Hardware, Software(software management tools), and anti-viruses-Targeted on quarterly basis/annual sales renewal of 3 millions-Responsible for French, Switzerland and African Markets-Application of databases to research accounts and uncover new opportunities-Generation of sales quotations-Manage the entire service sales cycle from prospect to close-Generate reports for internal use-Ensure the integrity of client information is maintained in the database systems-Work closely with the vendors(distributors, reseller’s and End- user’s), and determine solutions to day to day on operational and account issues Show less

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  SERVICE SOURCE- ADOBE SOFTWARE

  Jan 2014 - Sept 2015

  EMEA Renewal Account Specialist / Software and Cloud Applications

  Responsible for the renewal and overall sales of high-tech service and technical support - Responsible to keep customers in house and develop the business - Promote and communicate new offers, products and technologies to the customers - Application of databases to research accounts and uncover new opportunities. - Ensure the integrity of information is maintained in the database systems. - Generation of sales quotations. - Manage the entire service sales cycle from prospect to close. - Driving business, sales and operations with efficiency at a senior level. - Generation of reports for internal use, regular meeting with all top strategic Sales Partners. - Reporting, follow up of the sales with the entire distribution channel (resellers, distributors). - Generation of analysis, reports and forecast report to the Management/client - Driving the team and leading by example - Working on problematics with management/client Show less

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  Service Source International/ Wolters Kluwer

  Sept 2015 - Sept 2016

  Customer Success Manager/ tax, accounting, finance, audit subscription Software Services-

  My role involves managing a portfolio of accounts which are based all over the UK, maintaining a long term relationship with these accounts and maximising sales opportunities within themMy key duties include:- Playing an integral role in renewal and new business pitches. -Responsibility for the development and achievement of sales through the direct sales channel-Focusing on growing and developing existing clients, together with generatingnew business.-To act as the key interface between the customer and all relevant divisions.Achieve high sales targets and goals-Building new business relationships using existing industry contacts.-To provide my clients with excellent service and support.-Ensuring I keep myself aware of all competitive activities within accounts to prevent attrition Show less

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  Service Source Europe-MITEL UK

  Sept 2016 - Apr 2018

  French Account Specialist

  Mission"To deliver solutions that enable our customers to communicate, collaborate, and conduct business - anywhere, over any medium, with the device of their choice".

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  Zebra Technologies

  Apr 2018 - now

  To develop and promotes company products in the assigned territory / country. Partnering with existing Reseller accounts and identifying growth opportunities.Business Responsabilities:-Develop and maintain relationshios with resellers. Proactively engage with resllers trough outbound calling.-Profiling of resellers's business and anlysis of revenue data to identify products focus, opportunties, wallet share and competitor products. Identifies resellers to target, evaluating revenue spent over previous quarters.-Support telesales campaings and promotions in line with RCM/RSM (Regional Channel/ Sales Manager) objectives and timelines.-Provide recommandations for alternatives Prodcuts and supporting information aligning with all available resources to closure-Inbound reseller response handling s the point of contact for the resellers. Directing queries and liasing with other departments as relevant.- As part of the regional sales team, the role is to identify further opportunities, updates on sales forcast, competitive analysis, rocing and resellers trends. Continualy reviews information to improve accuracy.-Ensures close collaboration with rcm/ RSM and partner Interaction Centre( PIC Team) as well as continued feedback on lead allocation to the target partners.Reporting:-Provide weekly status reports to sales team including forecasting opportunties-Maintains and update opportunties and forecasts within SFDC( Sales force.com)ISV:-Reach out to ISVS, anlyse their business and level of activity, interest to partner with the Company, experience of using the compnay devices and geographical coverage. Qaulifying potential for the Company.Partner Program-Understands is able to promote the company partner Programme-Responsible for the continued engagement with registered ISV/IHV, application partners to ensure the CAM/AM's are engaged and aware of the Sales funnel generated from the ISV rewards program trough to sales conclusion Show less

  • Senior Internal Channel Account Manager

    Apr 2022 - now

  • Internal Channel Account Manager

    Apr 2018 - now