Adrienne Smith

Experience

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  Tony's Steaks & Seafood

  May 2010 - Dec 2015

  Executive Assistant

  * Schedule management, including all appointments, meetings and conference calls* Prepare agendas and assemble meeting materials, reserve and prepare facilities* Coordination of travel* Expense management and invoicing on a monthly basis* Provide general administrative support including sending and tracking packages, filing, scanning, copying, faxing, & distributing mail* Assisted in Organization of restaurant opening and employee training and orientation* Formatted OpenTable technology for restaurant's specific needs* Assist Management in resolving guest complaints* Supervise and update social media sources* Supervise guest loyalty programs and organize guest feedback* Build relationships with outside vendors to acquire the products and services needed* Collaborate with other Department Heads to initiate and maintain policies and promotions* Create memorable guest experiences by providing exceptional service at first point of contact* Develop Hostess training program and scheduling* Manage Hostess Department Show less

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  Casa Lever

  Jan 2016 - Jan 2017

  Bartender

  • Demonstrate superior bartending skills and have deep and seasoned knowledge of craft cocktails, liquors, beers, wines, whiskeys, etc.• Presenting one's self with an uplifting and polished demeanor at all times• Successful up-selling expertise that enhances guests' beverage experience• Prepares and serves alcoholic and non-alcoholic drinks consistent with standardized drink recipes• Learn names and personally recognize regulars• Record drink orders accurately and immediately after receipt into Point of Sales• Accept guest payment, process credit card charges and make change (if applicable) Show less

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  Nordstrom Trunk Club

  Mar 2016 - Dec 2016

  Stylist

  • Build and manage relationships with customers to make sure they are happy with our service through sales, wardrobing and outfitting • Successfully maintain customers book through various growth enabled performance metrics and sales quotas • Achieve and consistently exceed monthly, quarterly and yearly quota • Become an organized stylist who excels at prioritization and efficiency • Provide styling advice and support based on members needs, fit, and lifestyle preferences • Listen to customer feedback and incorporate it in your styling suggestions • Manage inbound customer communication via chat, email and phone • Delight people with unbelievably considerate care and attention to detail Show less

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  The Lambs Club

  Mar 2017 - Jun 2018

  Beverage Manager

  • Creates an atmosphere in all management operations areas that meets or exceeds guest expectations• Constant improvement of front -of -house operations• Training and enforcing The Lambs Club best practices, policies and standards of service• Ensuring that guests enjoy and participate in The Lambs Club experience• Interacts with guests on a daily basis to obtain feedback on product quality and service levels • Schedule, motivate, train, and supervise staff of 70+ full-time and part-time, front- of -house & back- of- house employees• Empowers employees to provide excellent customer service• Creates opportunities to upsell during all service periods and seasons• Unify front and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability• Assists in managing department controllable expenses to achieve or exceed budgeted goals• Monitor daily and monthly receipts and expenditures and submit expense reports• Communicate with owners and executive management regarding sales targets and profit strategies• Payroll for front- of -house & back- of- house weekly• Creates and develops seasonal cocktail menus• Design and routinely update all menus using Adobe Photoshop and InDesign• Place all orders pertaining to the beverage program• Prepare and manage bi-weekly and monthly beverage inventory Show less

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  JEAN-GEORGES MANAGEMENT

  Jun 2018 - Sept 2018

  Maitre D'
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  Norwood Club

  Aug 2018 - Oct 2019

  Beverage Director

  • Develops creative and comprehensive wine, beer, and spirit lists for daily service and utilizes food and wine pairing skills to prepare special event menus.• Orders, maintains, and manages inventories of all beverage products.• Directs high quality and high service daily beverage program and bar operations, and assists the F&B Management Team in the oversight and execution of service in all Club dining venues.• Implement and oversee regular ongoing beverage and service training to all Club service staff.• Assists in the development of F&B budgets, reviews financial reports and takes corrective actions as appropriate to successfully achieve desired financial operating results.• Effectively communicates with members, guests and employees in a friendly and positive manner.• Ensure timely and professional correspondence with all member, employee, and guest inquiries.• Drives customer loyalty by delivering service excellence and communicates areas of improvement to all staff members in order to execute a great member/guest experience.• Tracks new products and trends in bar/beverage service applicable to the Club, and continually develops quality and image of Club services.• Assists in additional projects as directed by club management. Show less

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  Enthuse Marketing Group, LLC

  Oct 2019 - now

  • Respected voice of authority in the hospitality and beverage space based on business acumen and brand & category knowledge• Implements initiatives supporting top spirits brands in the on-premise luxury environment by providing expert business consultation to owners and influencers • Represents the Diageo Reserve portfolio of spirits brands, and serving as the key liaison between the portfolio, distributor, and accounts by imparting brand history, production and taste profile knowledge to trade and consumers• Integrates brands into selective events and activations, growing salience among trade- & consumer-facing tastemakers • Builds and maintains long-lasting relationships and brand affinity with trade influencers • Manages quarterly and yearly budget, and reconciles expenditures on an on-going basis Show less

  • Senior Manager, Client Engagement

    Nov 2022 - now

  • On- Premise Advisor- Diageo Hospitality Partnership, New York City / Hamptons

    Jul 2020 - Nov 2022

  • Account Consultant, Diageo Reserve

    Oct 2019 - Jun 2020