Scott Reynolds

Experience

• 

  Bloxham Primary School

  Jun 2007 - Jun 2007

  Classroom assistant

  Classroom assistant, helping the pupils with basic numeracy, literacy and P.E. I spent time working with special needs and less academically gifted members of the class, in addition to this I worked in the Early Years Unit with children under the age of 5. This helped me to develop a great deal of patience and allowed me to improve the way I deal with people from different walks of life that I would not normally come across. My communication and listening skills were enhanced and I learned to be sensitive to the individual’s positions. Show less

• 

  Loughborough University

  Sept 2011 - Jul 2012

  Sports Technology Finalist

  My degree programme Was a mechanical engineering degree and applies engineering theory and principles to the manufacture of sports goods. I am educated in the sports goods industry as a whole, from marketing and sales points of view as well as being able to analyse companies and brands and suggest areas of improvement and expansion. In addition I have an extensive knowledge of testing both human performance and the performance of equipment.

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  Toma Hockey

  Sept 2012 - Sept 2015

  General Manager Toma Hockey

  • Responsible for fulfilling orders• Monitor and maintain the company website• Created and run a sponsorship scheme• Research and designed new products• Negotiate with suppliers to source high quality products at the best possible price• Sourced designers to create vector graphics of products to my specification.

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  White Springs

  Nov 2012 - Aug 2015

  As a Product Technician at White Springs I interacted on a daily basis with the largest Global Sales Training Companies, helping to transform their paper based Sales Methodologies and training into cloud based solutions. I used and administerd a variety of CRM's and other online sales tools as a matter of course, meaning that I am able to quickly master new software products and tools presented to me. My other responsibilities and achievements were:• Liaised between the development team and project managers• Acted as a client facing technical resource• Gathered client requirements and transferred these to functionality• Oversaw two junior Project Technicians• Setup Confluence as development and project management document repository• Maintained the document repository • Developed business processes used throughout the company• Responsible for testing and quality of all products• Streamlined development and support processes by linking JIRA with the support help desk. Show less

  • Project Manager

    Dec 2014 - Aug 2015

  • Lead Project Technician and Quality Assurance

    Oct 2013 - Nov 2014

  • QA Specialist

    Nov 2012 - Oct 2013
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  DXC Technology

  Sept 2015 - Feb 2016

  Project Manager

  In these roles, I planned, initiated, and led multiple projects from conception to completion, while conforming to agreed budget, scope, timelines, and client requirements. Moreover, I identified and mitigated projects issues/challenges to ensure seamless running of project activities. Lastly, I synthesised client feedback regarding all products.Headed infrastructure and software projects for Network Rail Account within defined project budget and timeline.

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  White Springs

  Feb 2016 - Feb 2022

  As a pivotal leader within the organisation, my responsibilities encompass the management of daily operations spanning project and product management, customer engagement and implementation, marketing, and channel sales oversight. I am instrumental in assisting the CEO with strategic direction and have instituted a robust product management framework to ensure uniform excellence in the execution of customer-centric projects. Moreover, I helm the management of client third-party risk and conduct thorough vendor security evaluations critical for enterprise sales.Here are some of the key achievements in my role:•I have successfully managed strategic partnerships and channel sales, significantly boosting revenue streams for two principal partners by over 120% in the year 2021 compared to 2020.•I pioneered the IASME Governance security certification initiative.•I have recruited and nurtured talent in various departments, including support, project management, and development, and have mentored team members, guiding them towards advanced career opportunities.In addition to these responsibilities, I have spearheaded collaborations with premier Sales Training firms such as ValueSelling Associates, Korn Ferry, Richardson, Infoteam Sales Process Consulting, and SalesGenetics. These strategic partnerships have been crucial in developing and sustaining advanced Sales Training SaaS Solutions seamlessly integrated with leading CRM platforms, including Salesforce, Microsoft Dynamics CRM, and Oracle Sales Cloud. These initiatives are designed to optimise the sales process, leveraging the latest technology to enhance our sales force's effectiveness and efficiency. Show less In my tenure as Customer Experience Team Lead at White Spring, I guided our support and implementation team in delivering top-tier client service, focusing on enterprise businesses with expansive sales teams. My role was pivotal in deploying sales training technology to improve CRM adoption and sales performance for salesforces exceeding 100 sales reps.Key Responsibilities:•Managed post-sale communication, ensuring client satisfaction and support efficiency.•Revamped support processes to minimize recurring and reopened support tickets.•Led the team through organizational changes, prioritizing morale and productivity.Notable Achievements:•Shifted team dynamics from ticket-based responses to proactive client engagement.•Oversaw successful sales training tech implementations for client bases of 1000+ users, enhancing CRM use and sales outcomes.This strategic role required a nuanced approach to support large sales teams and the integration of sophisticated training solutions to meet advanced sales performance goals. Show less During this role, I oversaw contracts and invoicing for SaaS products and Statements of Work (SOWs). One of my main duties was to design and maintain dashboards for highlighting company and product performance. I also managed third-party applications, fostered vendors relationships, and collaborated with sales reps to identify and capture prospects. A few of my key accomplishments are mentioned below:• Directed companywide systems audit, which achieved £25K per annum saving on systems and products.• Led hosting migration project from Dimension Data to Azure Cloud infrastructure, which halved monthly server spend. Show less

  • Operations Director

    May 2018 - Feb 2022

  • Customer Experience Team Lead

    Nov 2017 - May 2018

  • Business Analyst

    Feb 2016 - May 2018
• 

  VICTORIAN GARDENS LIMITED

  Jan 2018 - now

  Director
• 

  ValueSelling Associates, Inc.

  Mar 2022 - now

  Revenue Technology Lead

  As the Revenue Technology Lead at ValueSelling Associates, I am at the helm of the revenue technology lifecycle, driving the development of innovative software solutions from conception to execution. My role is a synergy of visionary planning, hands-on development, and strategic partnerships, all aimed at fortifying our position as a leader in the sales training industry.Key Responsibilities:•Architecting the technology roadmap aligning with industry trends and expectations.•Translating complex customer and stakeholder requirements into a compelling product vision.•Crafting actionable user stories, propelling our development team toward excellence.•Engaging in Salesforce development through declarative and low-code solutions.•Evaluating and establishing key partnerships with technology vendors to enhance our offerings.•Spearheading the AI strategy and steering ValueSelling's AI Steering Group.Technological Expertise:Specialising in Salesforce CRM and leveraging generative AI applications.Strategic Contributions:•Conducting critical assessments of new systems and technologies for business integration.• Led the transformation of our Salesforce integration with the eValuePrompter® into a native app, doubling our customer base and skyrocketing satisfaction.Collaboration & Reporting:•Centralising departmental technology requirements into a unified company roadmap.•Developing comprehensive dashboards to capture training feedback, driving program enhancement.Compliance & Training:•Overseeing IT security compliance and maintaining rigorous standards in collaboration with third-party providers.•Delivering in-depth training to clients on revenue technology applications, ensuring optimal usage and value realisation.Recognition:•Honoured with the 2023 Corporate MVP award for exceptional cross-functional support and contributions to our company's success.•2024 Silver Stevie Winner for Sales Enablement Solution- New Version Show less