✴ David E. Carpenter ✴

Experience

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  US Army

  Jan 1985 - Jan 1988

  Veteran – Non-Commissioned Officer 91A Medical Corpsman

  Bravo Company Medic for 125 men■ Led a 15 person Medical Squad in assigned duties and training scenarios ■ Supported E.R., Labor/Delivery, Post-Op, and Physician Wards as a Medical Assistant

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  Go Rentals, Inc.

  Jan 1996 - Jan 2002

  Fleet Operations Manager

  Responsible for managing a 300 vehicle fleet. Controlled vehicles from purchase to sale. Managed cross-functional teams at multiple sites. Supervised a staff of 21 office managers, rental agents, lot supervisors and attendants’ in the vehicle programs.■ Improved financial loss on vehicle lease turn back procedures. Lowered costs, kept damage fees to a minimum, saved $470,000 annually.■ Recovered stolen vehicles from impound lots, dealt with multiple law enforcement agencies in California and Mexico.■ Resolved numerous daily customer issues including breakdowns, flats, lost keys, etc. Finding solutions to ensure customer satisfaction.■ Managed teams for offsite vehicle recovery from hotels and airports from San Diego, LAX, to Palm Springs. ■ Evaluated maintenance procedures, conducted quarterly and yearly reports to improve efficiency and ROI.■ Trained new employees on sales skills, critical competencies, computer system, and customer services skills, teaching empowerment.■ Corrected deficiency in vehicle management and maintenance procedures. Created customize VIN #’s.■ Handled surprise inspections from Ford and GM Credit, needing to account for every single vehicle having to rearrange a busy schedule last minute. Show less

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  Cintas

  Jan 2002 - Jan 2007

  Account Manager / Sales Service Representative

  First Aid & Safety Utilized a consultative sales strategy to drive sales and grew and expanded B2B sales for a $2.05B Safety/Medical company by 30%. Educated customers on the benefits and importance of meeting OSHA regulations with customized first aid and safety supplies. Ranked in the top 10% out of 400 National Sales Representatives and repeatedly exceeded quarterly sales goals– awarded Achieved Pinnacle Club-Level 3 for 12 straight quarters.■ Established and maintained key account relationships with Fortune 500 companies, international corporations and multi-site locations; expanded customer base by 15% and achieved $1.5M in sales. ■ Recognized for “best sales practices” and used as an example by managers to teach other sales reps on how to effectively run a territory, achieve sales goals and provide a superior level of customer service.■ Developed relationships with key contacts and created a strategic plan to exceed sales goals by 10-20%.■ Contacted prospective customers, demonstrated products, explained features/benefits and closed sales.■ Managed, educated, and trained new sales staff on how to create an effective inventory monitoring system that saved $200K.■ Updated daily database, serviced and maintained equipment and responded to customer issues with competitive urgency - consistently exceeded customer expectations.■ Re-organized sales route to maximize time spent servicing customers and allowing more time for cold calling.■Designed and implemented new processes that saved time and increased efficiency by 25% for sales staff. Show less

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  Sanderson Safety Supply

  Jan 2008 - Jan 2009

  Account Manager / Sales Service Representative

  Managed B2B development of 200+ accounts for Fortune 500 companies, increased revenue growth and placed 1st in new sales goals 2 months in a row/ Top Safety Sales Performer / Top Total Sales Performer – achieved a 10% close ratio.

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  NAI Capital Commercial Real Estate Services Worldwide

  Jan 2009 - Jan 2012

  Sales Associate

  NAI Capital Commercial Real Estate - Irvine, CA Specialized in acquiring, marketing, negotiating leases and selling land and “difficult commercial properties” in the retail and automotive sector for owners, investors and regional/national tenants desiring a presence in Southern California.■ Worked closely with the County of Riverside and Inland Empire Cities Planning & Development and Economic Development Departments.■ Represented sellers and counseled buyers through the difficult financial decisions and government hurdles. ■ Conducted research and created a comprehensive database of 2000 companies, brokers and property owners. ■ Developed relationships with vendors, contractors and city officials to make qualified referrals.■ Negotiated for owners and tenants offering professional information and knowledge to manage profit and loss and achieve measurable results. ■ Identified prospective customers using business directories, following up on leads from existing clients, participating in networking organizations, and attending trade shows, conferences and industry events.■ Created customized advertising campaigns for each property marketing them on CoStar and Loopnet, utilized CRM tools and conducted research. Show less

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  Level 3 Communications

  Jan 2012 - Jan 2015

  Sales Account Executive

  Sold telecom services to local Enterprise companies. Started with 0 accounts and established 25 new accounts with a complex sales cycle over a three-year period; added 46 new sites and increased sales to $600K annually.■ Built and fostered client relationships with new and existing customers. Maintained a 95% retention rate with existing customers by utilizing a consultative sales approach and executing a consistent follow-up plan; sales strategy resulted in exceeding quota by 41%.■ Increased year-over-year sales revenue an average of 20% and generated a twelve month trend of 55% growth.■ Managed entire sales process of researching prospects, cold-calling, setting appointments, educating and enabling the sale of new and different technical products, programs, and/or services and solutions. Gave presentations, created proposals, negotiated and closed new business and provided ongoing customer support.■ One of the first reps out of 2000 to sell new patented product line for companies needing 21st Century Technology.■ Managed the installation of all services ensuring orders were completed in a timely manner and constantly interacted with various departments to ensure customers received updated order information.■ Developed and created training guides for sales reps to assist them with sales processes.■ Created niche Networking/Marketing Group and invited external partners, IT Providers, Vendors, Resellers, Consultants, customers and business referrals to share marketing ideas and generate win-win lead referral partnerships that would increase revenues for all. ■ Implemented a Quarterly Business Review Program to better understand client’s direction, goals and strategic initiatives; process resulted in increasing existing companies revenue on average 60%.■ Recognized by my peers and customers for outstanding follow-up and creative communication skills.■ 2013 Team Trophy Winner Orange County Top City Award (out of 75 Markets). Show less

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  United Rentals

  Jan 2016 - Jan 2017

  Inside Sales Representative

  Sales Support Team • Received 750 incoming calls weekly into SST department, answered 35%, turned 25% into reservations, proactively maximize district/metro revenue• Received and responded to 2500 emails weekly• Coordinated Account Managers orders, direct contact for National and Strategic Accounts, confirming orders with delivering branch, booking reservations across California and the U.S.Inside Sales Rep • Provided equipment leads to outside sales team with a 30% close ratio.• Established 12 new sales monthly, selling customers on the benefits of opening an account with United Rentals.• Cut incomplete Purchase Order requirements by 80%.• Managed and tracked 30% of daily equipment hauling with the branch dispatcher.• Received 150-200 incoming calls weekly turning 40% into reservations, contributing to branch revenue. Show less

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  DC Consultation

  Jan 2017 - Jan 2019

  Business Consultant

  Results-focused, customer-centric professional with six years of B2B healthcare sales experience. Successfully manages the sales cycle and interacts with all levels of management while providing a superior level of service. Leads with a strong sense of initiative, resourcefulness, and sense of humor that builds strong, lasting relationships and revenue growth. Rejuvenates dormant accounts and generates new business through customer needs analysis, assessment, and relentless follow-up. Committed to cultivating a company’s brand and increasing their market share. Plays a valued, integral part of the team, and offers creative solutions to resolving challenging problems in order to deliver optimal value for the customers.Key Account Management ■ Business Development ■ Account Growth & Retention Consultative Sales ■ Customer Service ■ Documentation ■ Proposals Prospecting/Research ■ Marketing ■ Sales Presentations ■ Training Show less

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  Bank of America

  Jan 2018 - Jan 2019

  Advance Client Solutions

  • Provided product and service solutions for Preferred Customers.• Serviced customer credit card accounts providing balance, payments, transfers, and direct deposits.• Educated and answered detailed questions, all to help my clients achieve their financial goals.• Engaged and built strong rapport with customers, focusing on the client experience.• Worked together with various business partners to deliver world-class service.

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  Behr Paint Company

  Jan 2019 - now

  Rep I, Customer Care

  • Trained in all product lines-fully certified in paint, wood, and concrete• Provided positive assurance, letting customer know I’m here to help• Removed blame from equation, putting customers at ease• Received average rating of 4.9 out of 5.0 Customer Satisfaction Ratings• File Integrity-processed with accuracy and speed, creating orders, tasks, and notes• Impeccable follow-through, finalizing orders to completion• Asked questions to gain a clear understanding of the issue/project building customer agreement • Delivered innovative solutions and pertinent education to ensure successful outcome for customers• Changed frustrated callers into a 'Customer for Life’• Exuded confidence in solution and Behr/Kilz products• Participated and wrote the Halloween sketch "Men in Behr" Show less