Isaac Bill

Experience

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  PureInvo, LLC

  Mar 2017 - Aug 2018

  Engineering Assistant

  Traveled to clients and provide supplementary IT support at level 2 and 3Supplied options of hardware to clients for cost saving or cutting edge choicesProvided project cost analysis to promote the highest profitability and uptime of equipmentAdapted to new varied work environments and challenges as contracts changed

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  Hot Topic

  Sept 2018 - Apr 2019

  Sales Associate

  Provide elevated customer support to generate a loyal clienteleAnswer product questions with in-depth knowledge of the subject matterAssist customers in product selection, upselling of current promotions

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  Insight Global

  May 2019 - Feb 2022

  Network Engineer 2 - Cisco

  Incident response and troubleshooting were my primary roles. I directly interact with customers an a daily basis for business impact mitigation. In my time I have found that skills in Data Analysis, Problem Management, and Python coding have been invaluable to taking my skills in networking much more effective.

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  Cisco

  Feb 2022 - now

  T3 - Technical Consulting Engineer

  Team Leader on a 24/7 incident response NOC focused on enterprise network management.