Gunner Petzold

Experience

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  Montclair State University

  Aug 2016 - May 2017

  Service Assistant

  ●Operated the front desk overseeing the safety and comfort of residents●Managed dormitory room keys and rentable equipment●Provided information to residents about on campus resources●Created maintenance tickets on behalf of students and dormitory●Collaborated with both maintenance staff and the University Police Department to insure the Residence Hall ran smoothly

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  Amazon

  Sept 2017 - Dec 2017

  Fulfillment Associate

  ●Employed the use of Powered Industrial Machinery in a warehouse setting●Checked quality of products and assist in transportation ofproduct throughout multiple departments●Participated in cross-departmental training to ensure productivity of warehouse●Troubleshooted for missing products, damaged products, and unscannable items

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  Old Bridge Township Public Schools

  Dec 2017 - Sept 2020

  Substitute Teacher

  ●Manage K-12 Classes including special education●Use materials and procedures assigned to accomplish lesson goals●Provide a welcoming and safe environment to promote learning●Create a report for all student activities daily●Be able to adapt to the needs of the school accordingly

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  Wawa, Inc.

  Sept 2019 - Apr 2022

  Lead Customer Service Associate

  ●Provide excellent customer service and greet customers●Prepare Food and beverages in a timely fashion●Operate cash register and proper sales of restricted products●Maintain organization and cleanliness throughout the store●Proper documentation of damaged or expired product

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  Unisys

  Apr 2022 - Oct 2022

  Computer Technician

  ● Replaced hardware in desktop and laptop systems on location● Troubleshoot system errors and requisitioned parts as necessary● Maintained and provided detailed documentation in email and ticketing systems● Communicated with clients as to the status of repair and appointments● Assist in Windows and Chrome OS deployment

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  Melissa & Doug

  Oct 2022 - Jan 2023

  Service Desk Analyst

  Provide technical assistance and support for incoming queries and issues related to computersystems via chat, phone, email, deskside, or remote tools.Provide quick responses, effective resolutions, and excellent customer service.Escalate unresolved issues to the next level of support personnel.Maintain technical documentation and service catalog on software, hardware, andtroubleshooting.Reinforce, and suggest improvements, to established procedures.Imaging, deployment and upgrading of equipment.Provide hardware support for assets like; Desk phones, Network printers and faxes, peripherals,and video conferencing.Provide regular office hours support and be able to respond to overnight/weekend emergencyincidents through regular on-call rotations. Show less