Gulcin Sozer

Experience

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  Yapı Kredi

  Apr 1993 - Oct 1996

  Assistant Supervisor

  •Credit Cards Investigation Department-To investigate and solve complaints of credit card owners and reply to customers.-To control the cancellation operations of credit card interest and fee.

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  BANK EKSPRES

  Oct 1996 - Jun 1997

  Assistant Supervisor

  •Kadikoy Branch – Assistant Supervisor-To enable continious success in “Quality Assurance Process”.-Worked in Retail Marketing Unit with a goal of acquiring new customers as well as increasing active customer number.

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  INTERBANK

  Jun 1997 - Aug 1997

  Supervisor

  Elmadag Branch-Worked in Retail Marketing Unit with a goal of acquiring new customers as well as increasing active customer number.-Marketing and sales of deposit, investment products, consumer loans and credit cards.

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  HSBC BANK

  Apr 1998 - Feb 2003

  Assistant Manager

  •Customer Relations Dep.,October/2000–February/2003:To make sure that customer inquiries regarding Retail&Investment Banking are promptly replied via e-mail, post fax and telephone within 2 business days.To make sure that complaints forwarded to regulatory bodies and media are investigated and solved in a timely manner while complainant is being informed of the outcome.Establishment of“Customer Relations Department”at May 2000.To define the needs of the department and project the designs of database, procedure, application manual, reports etc.•Retail Banking Operations,Supervisor,April 1998–October 2000:To participate in the establishment new credit cards system(Banksoft)and play an active role in creating designs,tests&reports.To solve customer complaints regarding credit cards,consumer loans&overdraft accounts&respond to customers.To give training to agents about credit card&other banking applications.To lead“Customer Anti-Attrition Project”which has been completed with 74% success. Show less

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  Sözer Makina

  Oct 2007 - Jul 2012

  Responsible Head

  - Play a role to participate in gaining new customers and acquire new ones.- To organize marketing issues such as advertising, fairs, etc..- To support the re-organisation studies of the family business.- To enable continious success in “Quality Assurance Process”.

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  Lorem Foreign Trade Company

  Jul 2012 - now

  Partner