Nikola Chelebiev

Experience

• 

  McDonald's Deutschland Inc.

  Jun 2015 - Aug 2015

  Crew Member

  - Preparation, production, and sale of McDonald's products- Cash register operation- Charging credit and debit cards.

• 

  The Puritan of Hampton LLC dba Atlantic Sands

  May 2016 - Aug 2016

  Hotel Front Desk Manager

  - Making bookings using the Sirvoy hotel reservation system- Communicating with clients by telephone and email- Charging credit and debit cards- Updating prices- Greeting guests.

• 

  Bulgarian American Credit Bank

  Jul 2017 - Aug 2017

  IT and Virtual Bank Associate

  - Supported online banking platform and resolved client issues related to fund transfers and digital account access- Assisted in deposit approval workflows and coordinated with IT and Finance departments

• 

  DIGITALL

  Nov 2018 - Apr 2021

  Data Analyst

  - Resolving clients’ issues relating to their data in the platform- Communicating the solutions back to the client via a ticketing system.- Helping the clients with setting up data streams, reports and data visualization - Resolving data discrepancies & visualization issues in the platform- Setting up widgets, as well as managing users (modifying user access and permissions)- Creating calculated fields using JavaScript for reporting and data visualization

• 

  Energize Global Services

  Apr 2021 - Feb 2023

  Business Analyst (Fintech)

  - Prepared product specifications for the internal module of the banking system offered by our client equensWorldline to their bank customers- Prepared specifications, created documentation in Confluence and tasks in Jira for the implementation of a new module offering corporate cards to equensWorldline’s customers- Coordinated with product managers, developers & QA for feature delivery- Managed Jira boards, wrote epics, tracked sprints, and ensured requirements compliance- Prepared specifications and refined requirements for the implementation of a banking editorial system integrated with Deutsche Post for generating bank statements and letters sent to end customers- Tested the released features to make sure they are compliant with the requirements Show less

• 

  Accedia

  Feb 2023 - now

  Product Owner & Business Analyst

  Client/Project: broadcasting/ pay television- Conducting stakeholder meetings in order to gather and discuss business requirements- Organizing requirements into specification documents, creating features and user stories in Azure DevOps, monitoring task progress- Analyzing customer systems and processes in order to determine impact and dependecies - Creating business process and user flow diagrams in Sparx Enterprise Architect- Conducting kick-off, grooming and solution walkthrough meetings with technical teams- Participating in Sprint Planning, Retrospective and Review meetingsClient/Project: private jet industry- Prioritizing product backlogs, configuring boards and settings for the different projects of the client in Azure DevOps- Communicating with business and technical stakeholders- Introducing Agile processes (Kanban boards, monitoring Work-in progress) to the team working on the front end of the Administration Portal of the client's application- Gathering requirements from stakeholders and organizing them into tasks and backlogs- Creating technical documentation and user guides for the Revenue Report and Cost Estimation modules in the platformClient/Project: veterinary/telemedicine industry- Communicating with stakeholders in the development, QA and design teams in order to gather and document requirements, organizing the requirements into tasks and backlogs- Participated in swarming sessions to test the MVP (both the web version as well as on Android) and proposed improvements of the user interface and flows in the mobile app- Documenting REST APIs and webhooks used to connect the mobile app with Stripe Show less