Jamie Jeffers

Experience

• 

  Legislative Assembly of Ontario

  Oct 2001 - Aug 2004

  Legislative Assistant

  • Composed speeches to be presented by the Member of Provincial Parliament and organized briefing notes and itinerary for speaking dates, including travel arrangements • Completed word processing, correspondence and data entry. • Scheduled and attended meetings in order to report information to the member. • Created monthly newsletters, informational booklets and presentations.

• 

  C Watts & Sons Construction

  Apr 2007 - Sept 2008

  Office Manager

  • Completed word processing, correspondence, filing, and data entry. • Responsible for assisting home office with billing, accounts payable and accounts receivable, and spreadsheet creation and maintenance.• Scheduling, file maintenance, pre-screen job applicants and complete orientation paperwork, prepare job binders and legal paperwork, including permit applications.

• 

  Rock Star Entertainment

  Sept 2008 - Dec 2012

  Operations Manager

  • Complete basic clerical duties as well as create and maintain spreadsheets. • Update Quickbooks to include accounts payable, accounts receivable, payroll, and bank reconciliations (monthly and annually). • Hiring and training of employees including organization of new hire paperwork.

• 

  Inman's Auto Rescue

  Dec 2011 - Oct 2013

  OnBoarding Manager

  • Create and maintain databases and spreadsheets used to track recruiting and hiring; new employee evaluations and tests; and training progress of all employees. • Responsible for creating and maintaining employee information including personal data, compensation, tax data, and access to timecards, email, databases and software. • Recruiting, interviewing, hiring, training and scheduling of all new employees.• Supervision of 150 employees to include organization of disciplinary forms and associated documentation of employee relations issues, promotions and terminations. Show less

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  American Telesis

  Oct 2013 - Nov 2019

  Telecommunications Sales and Provisioning • Design and provision circuits for T1, T3, Ethernet, MPLS and DIA services. • Work closely with team members, sales, billing, customers and vendors.• Provide excellent customer service through vendor management, close attention to details, anticipate and solve problems, and update customers in a timely manner.• Maintain professionalism while communicating with vendors and customers.

  • Provisioning Manager

    Nov 2017 - Nov 2019

  • Provisioning

    Oct 2013 - Nov 2017
• 

  Zayo Group

  Nov 2019 - now

  Service Delivery Project Manager

  • Work with & PM internal groups for orders including OSP, Engineering, & ISP to push orders through to completion.• Proven ability to multi-task in a high pressure environment; ensure effective delivery of priorities to meet targets & objectives.• Able to work without direct supervision and to solve problems using own initiative.• Provided effective and timely communication to customers, vendors and project teams. • Set goals and report on progress and project timelines.• Handle and resolve customer problems or escalate through Management if necessary• Work directly with customers to provide timelines, order status, identify & troubleshoot potential issues, and answer questions via weekly trackers, emails and/or Zoom calls.• Provide support services and trouble resolution up to and through order installation. Show less