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Sanjay Tomar

Sanjay Tomar

Easy Technician

Followers of Sanjay Tomar168 followers
location of Sanjay TomarWaltham, Massachusetts, United States

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  • Timeline

  • About me

    Sr Helpdesk Specialist for Commonwealth Financial Network

  • Education

    • ITT Tech Wilmington Ma

      2006 - 2011
      Bachelor of Computer Science: Information Systems Security Information Technology

    • Watertown High School

      2001 - 2005
      High School Diploma

  • Experience

    • Staples

      Jan 2008 - Oct 2008
      Easy Technician

      • Provided assistance to customers in need of technical assistance.• Collected PCs’ in order to fully diagnose and resolve problems. Optimized the performance and functionality of PCs.• Performed various tasks such as Windows cleanup and maintenance, Virus removal, hardware and software installation, and data backup and retrieval.

    • Inscribe Inc

      Oct 2008 - Feb 2013
      Technical Support Rep

      • Worked directly with lead Technical Services Manager and Lead Software Programmer.• Assisted Party City stores and private retail stores’ employees with design then print with Inscribe Custom Design software Assisted with any Windows OS and Network related issues inside Party City's Inscribe Design studios. Provided technical support for printers, scanners, and other peripherals.• Supported all customers via call queue or remote support tools. Support tools used were WinVINC and Dameware remote login.• Assisted in finding solutions to Inscribe coding and programming issues while documenting and solving any new issues that arise. Show less

    • Commonwealth Financial Network

      May 2013 - now

      • Sr Helpdesk Specialist Level 1

        May 2021 - now

      • Helpdesk Specialist

        May 2013 - May 2021

  • Licenses & Certifications

    • Cisco Certified Entry Networking Technician (CCENT)

      Cisco
      Feb 2020

    • Windows 8

      Microsoft

    • Windows 10

      Microsoft

  • Honors & Awards

    • Awarded to Sanjay Tomar
      Employee of the Quarter Inscribe Inc Received the Employee of the Quarter award for providing exceptional technical and customer support. Along with going above the required job limits to assist customers with using and fixing Inscribe software.