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Lavi Ogando

Lavi Ogando

CSR

Followers of Lavi Ogando229 followers
location of Lavi OgandoProvidence, Rhode Island, United States

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  • Timeline

  • About me

    Front Desk

  • Education

    • Johnson & Wales University

      2002 - 2007
      Bachelors in Marketing Travel and Tourism, Fashion Merchandising, Marketing

      Activities and Societies: Latino American Club, Founder April 2006 Dominican Student Association November 2002 Social Awareness & Community Service Programs (NY Annual AIDS Walk, Revlon Run/Walk, Breast Cancer Walk, Light the Night,)

    • Johnson and Wales University

      2002 - 2007
      Bachelor of Science; Associates Marketing; Science; Fashion Merchandising

    • Johnson and Wales University

      2002 - 2004
      Associates Science; Travel and Tourism; Travel Practicum

  • Experience

    • Blockbuster Videos

      Aug 2003 - Oct 2003
      CSR

    • Zoinks

      Oct 2003 - Aug 2004
      Toy Tech; Birthday Coordinator

    • Lane Bryant

      Sept 2005 - Nov 2005
      Style Expert; Intern

    • Ramon Travel Service

      Feb 2006 - Nov 2006
      Travel Agent

      Make, cancel, or change travel reservationsAssist customers with all travel needsAssist in all financial matters and book keepingResponsible for 150 (+/-) people on guided tours

    • Westin Hotel Providence

      Sept 2006 - Aug 2008
      Service Express Supervisor

      Oversee the service express agents through their daily interaction with guestsSchedule service express agent’s shifts weekly and post every ThursdayDiscipline service express agents when necessaryProblem resolution with guestsAssist service express agents when handling guest requestsMake, cancel, or change guest reservations upon requestTrain all incoming service express agentsVerify that all agents have information necessary

    • Handyman Realty Corp/Masters Properties

      Jan 2009 - Mar 2010
      Assistant/Property Manager/Receptionist

    • Handyman Realty/Masters Properties

      Jan 2009 - Mar 2010

      Manage about 30 apartmentsCollecting RentsDispatching Handymen to fix problemsRent apartmentsShow apartmentsPlace adsMake Rentals Agreements Handle all clerical duties, as filing, copies, calls, appointmentsKeep track of keys Collect paymentsMake Purchase and Sales AgreementsPay bills

      • Property Manager

        Jan 2009 - Mar 2010

      • Assistant

        Jan 2009 - Mar 2010

    • Westin Hotel Providence

      Dec 2009 - Sept 2014
      Service Express Agent

      Problem resolution with guestsHandling guest requestsMake, cancel, or change guest reservations upon requestAssist in training incoming service express agents

    • The Westin Providence

      Dec 2009 - Sept 2012
      Service Express Agent

      Filter all incoming calls to the hotelProblem resolution with guestsMake, cancel, or change guest reservations upon requestAssist front desk with check ins and check outs as neededAssist in training process for all incoming service express agents

    • Delta Air Lines Global Services, LLC

      Apr 2013 - Nov 2015
      Ramp Agent

    • Westminster Eye Assoc

      May 2015 - Feb 2019
      Ophthalmic Assistant

      Perform initial patient screenings. (i.e. patient history, visual acuity, pain assessment, color vision, Amsler test, stereo vision test, confrontation perimetry, external and internal photography)Set up and clean exam and test rooms according to infection control standardsMaintains adequate stock of medical/ophthalmic supplies in the exam and test rooms

    • Extended Stay America

      Feb 2019 - Jul 2019
      GSR

    • Hotel Providence, Trademark Collection by Wyndham

      Jul 2019 - now

      • Front Desk Staff

        Mar 2019 - now

      • Front Desk Agent

        Jul 2019 - May 2020

    • Westminster Eye Assoc

      May 2020 - Nov 2022
      Certified Paraoptometric

  • Licenses & Certifications

    • Certified Paraoptometric Assistant (CPOA)

      American Optometric Association
      Aug 2018

    • Certified Paraoptometric (CPO)

      American Optometric Association
      Nov 2017