Sayed Nadeem

Experience

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  IBM

  May 2010 - Sept 2013

  Quality Analyst

   Providing floor Support whenever required. Ability to work in a fast paced working environment. Effective Coaching & feedback to entire span of agents. Monitor team performance, generate reports, trends & dashboards.  Ability to analyze data & perform a thorough Root Cause Analysis.  Take new actions within & across teams, to improve productivity and share best practices. Ability to collaborate across multiple teams for process improvements and standardization. Enable the operations teams achieve & exceed client metrics. Show less

• 

  Effort BPO

  Oct 2013 - Sept 2014

  Team leader quality

   Monitor team performance, generate reports, trends & dashboards.  Ability to analyze data & perform a thorough Root Cause Analysis.  Take new actions within & across teams, to improve productivity and share best practices. Ability to collaborate across multiple teams for process improvements and standardization. Enable the operations teams achieve & exceed client metrics.

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  WNS Global Services

  Oct 2014 - May 2020

  • Group Manager

    Oct 2018 - May 2020

  • Deputy Manager Quality

    Oct 2016 - Oct 2018

  • Assistant Manager

    Oct 2014 - Oct 2016