
Muhammad Danish
Customer Service Associate

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About me
(Looking for new opportunity)
Education

Universiti Utara Malaysia
2020 - 2024Public Management Public Relations/Image Management
Experience

Traders Hotel Kuala Lumpur By Shangri-La Corp.
Feb 2007 - Apr 2010Customer Service Associate• Responsible for delivering customer orders and requests.• Manage with team members to ensure all the operations all running smoothly.• Guide new staff to follow the KPI needed.• Understand customer requests and resolving customer complaints.

Kelly
Apr 2010 - Nov 2013Staffing Consultant• Sourcing and screening candidates and maintaining recruitment reports.• Facilitate interview schedules for the Team Leader and client expectations.• Work closely with the team members and follow the guideline. And to ensure clients and candidates are well brief with all terms and conditions applied.• Process hiring and dealing with client expectations.• Directly liaising with the client such as BPO Solution Company.• Attending bulk-order as requested from the client.• Identify the right candidates to be placed and follow the instructions flow recruitment.• Ensure all orders need to meet up on daily, weekly, and monthly targets.• Work with the high pressure and high expectations needed. Show less

CXL Group
Nov 2013 - Sept 2017Talent Acquisition Specialist• Develop recruiting specifications with the hiring manager and facilitate recruiting strategy.• Manage the full-recruitment cycle for hires across all levels includes complex and senior levels.• Work closely with all recruiters to understand team dynamics and culture.• Actively pursue all channels (Internet, networking, social media, etc.) to form a knowledge base to find the best talent pool of candidates for each particular role.• Maximize direct hiring.• Liaise with internal departments and external vendors to close candidates.• Develop and manage a network of recruitment and referral sources includes universities, professional associations, and vendors to assist in identifying job candidates.• Provide coaching and guidance to junior-level recruiting staff.• Manage data integrity and timely entry.• Process hiring and dealing with client expectations.• Act as the respected partner to Business unit leaders and HRBPs to support business unit strategy.• Prioritize amongst multiple requests, conflicting priorities, and short timelines depends upon alignment with line manager and company's strategic direction.• Maintain and develop key relationships with vendors to provide valuable additional sourcing channels for the company. Show less

Ria Money Transfer
Sept 2017 - Feb 2018Senior Recruitment Consultant• Effectively demonstrate “Best Practices” and promote brand awareness• To expertise with recruitment cycle for non-executive, executive, senior, manager, and director roles.• Work closely with HR Manager and Department Manager, to manage hiring recruitment activities for Headquarters and more than 100 branches (nationwide)• To verify all hiring processes using TALEO system (Requisition, Candidate Application, Interviewing, Selection and On-Boarding Candidate)• Build and manage a market research service for prospective new potential candidate database• Network to identify new business opportunities through utilizing our strong network and marketing experience• Work closely with the recruiter’s team members to develop and implement relevant attraction plans for specific regions and Industries Show less

BGC Malaysia Sdn Bhd
Feb 2018 - Mar 2019Recruitment Specialist• Develop recruiting specifications and business development with the various clients and facilitate recruiting strategy.• Manage the full-recruitment cycle for hires across all levels, including complex and senior levels. Especially for Banking & Financial Services.• Work closely with all recruiters to understand the team dynamics and culture recruiting within that context.• Actively pursue all channels (Internet, networking, social media, etc.) to form a knowledge base of finding the best talent pool of candidates for each role.• Maximize direct hiring.• Develop and manage a network of recruitment and referral sources includes professional associations, and vendors to assist in identifying job candidates. Show less

OYO Malaysia
Mar 2019 - Mar 2020Senior Talent Acquisition SpecialistReason for leaving: Company Downsizing (MSS)• To expertise with recruitment cycle for non-executive, executive, senior and manager roles• Work closely with HR Manager and Department Manager, to manage hiring recruitment activities for Headquarters and Regions• To verify all hiring processes (Requisition, Candidate Application, Interviewing, Selection and On-Boarding Candidate)• Build and manage a market research service for prospective new potential candidate database• Network to identify new business opportunities through utilizing our strong network and marketing experience• Work closely with the recruiter’s team members to develop and implement relevant attraction plans for specific regions and industries Show less

Nielsen
Mar 2020 - May 2020Recruitment ConsultantReason for leaving: Company Downsizing due to COVID -19• To manage all aspects of full life-cycle recruiting for positions for Malaysia hiring and others ASEAN markets.• Managing and executing full life-cycle recruitment, including sourcing, screening, interviewing, selection, offer negotiation, salary proposal, and others related to the hiring process• Identifying passive candidates using creative and innovative recruiting techniques• Partnering with hiring managers and HR Business Partners to identify and understand key requirements, then build a comprehensive recruiting strategy• Proactive high-level sourcing, such as LinkedIn Recruiter, networking events, and Boolean searches, and finding passive candidates through multifaceted internet searches and networking• Managing the recruitment process and applicant flow in our Application Tracking System• Partnering with hiring managers and business leaders on diversity initiatives and attracting a diverse candidate selection Show less
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PERTUBUHAN KESELAMATAN SOSIAL (PERKESO)
Jun 2020 - Dec 2020Temporary Administrator• Working closely with the Marketing team and sharing ideas for marketing plans within key objectives of MYFutureJobs (PERKESO)• Involving and generating content creative for MYFutureJobs at each stage of the campaigns, and reporting results once completed• To assist senior team members in replying to social media inquiries and complaints about Facebook Messenger.• Liaising with Vendor (Media) or stakeholders as required and managing the production of marketing materials such as posters (billboard) including e-bunting and others• To Coordinate and assist senior staff for any interview carnival via Online Interview• Perform various tasks, such as answering telephone calls, receiving, and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly. Show less
Licenses & Certifications

Hospitality Management
Languages
- enEnglish
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