John Alexander Kim

Experience

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  Google

  Jan 2016 - Oct 2017

  Billing back up Subject matter expert

  * Served as a subject matter expert for the Google Suite department, managing corporate and personal accounts globally, and ensuring accurate and timely billing processes across diverse geographical regions.* Provided exceptional customer and technical support in resolving billing issues, ensured accurate reporting and data organization for efficient billing G-Suite product and operations; managed customer inquiries in Software as a Service (SaaS) - CRM - Salesforce to provide training to new hires in billing product management. * Reviewed transaction histories and accessed reports within the billing section of accounts, effectively administering various payment methods, including credit cards, debit cards, bank accounts, and checks, to provide actionable insights for financial management. Show less

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  Colliers

  Dec 2017 - Sept 2018

  Marketing commercial Assitant

  * Conducted thorough market research and fieldwork, gathering critical information on industry trends that supported data-driven decision-making and strategic planning, resulting in a 25% improvement in marketing department efficiency.* Maintained and updated a database of over 500 current and potential customers, ensuring 95% accuracy to support marketing and sales initiatives, leading to a 30% increase in the effectiveness of targeted campaigns and aligning with industry trends.* Prepared detailed reports and presentations for clients and stakeholders, utilizing data analysis to deliver actionable insights, which improved client engagement efforts by 40% and influenced strategic direction.* Facilitated the channeling of business requirements, generating 50+ new business opportunities for the Tenant Rep Industrial line, contributing to a 20% increase in the company's market presence and brand recognition, and influencing strategic direction. Show less

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  Scotiabank

  Nov 2018 - May 2021

  Conducted over 1200 Enhanced Due Diligence investigations, applying advanced research skills to develop business intelligence in specific Canadian industries and business models under the bank’s KYC policies. • Supported anti-money laundering investigations, PEP association, and sanctions exposure of Small Business and retail clients with RFI as needed. • Improved compliance rates by 35% through detailed investigations, leading to the identification and mitigation of high-risk clients and reducing the bank’s overall risk exposure. Show less * Conducted enhanced due diligence on over 200 high-risk clients, ensuring 100% compliance with KYC protocols, sanctions screening, and PEPs identification standards, with RFI's as needed for investigation.*Analyzed and interpreted complex financial data, identifying and reporting + suspicious activities, thereby mitigating potential money laundering risks and strengthening the AML/CFT program.* Communicated with subject matter experts and investigative teams to develop targeted strategies for mitigating financial crimes, resulting in improved detection and prevention of money laundering activities. Show less

  • Triage Analyst

    Oct 2019 - May 2021

  • Enhanced Due Diligence Analyst

    Nov 2018 - Sept 2019
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  US Army

  Jan 2022 - Aug 2024

  Automated Logistic Specialist

  * Advanced supply chains for global U.S. Army operations, maximizing inventories, logistics, and distribution processes for 24/7 sustainment; orchestrated the procurement, receipt, storage, and order fulfillment of supplies and equipment.•Supervised and performed equipment management and stock record/warehouse functions, establishing and maintaining stock records, inventory, material control, accounting, and supply records using GCSS-Army and FEDLOG daily.* Demonstrated exceptional proficiency in logistics management, recovering over $12 million dollars for the Army in the turn-in section and efficiently processing more than $20 million dollars in parts in the receiving section, ensuring optimal operational readiness and financial accountability of the US Army.* Enhanced logistical support by coordinating transportation, tracking shipments, and maintaining inventory levels, stock locations, and movement of goods in automated systems, including Global Combat Support System-Army.* Managed warehouse activities, including monitoring shipments, conducting inventory inspections, implementing inventory control measures, preparing shipping documents, maintaining supply databases, and generating detailed financial reports to support strategic decision-making and compliance. Show less