Eugene Rostata

Experience

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  IQor

  Jan 2008 - Jan 2009

  Collection Specialist

  As a Collections Specialist at iQor, a leading Business Process Outsourcing (BPO) firm specializing in customer service and collections, I was assigned to the GEMoney Bank account, where I honed my skills in various areas of customer relations and financial services.My responsibilities included:* Managing both inbound and outbound customer calls, ensuring high-quality interaction at each touchpoint.* Efficiently maintaining email communication, addressing customer inquiries and concerns promptly.* Handling customer complaints professionally, ensuring satisfactory resolution and strengthening customer relationships.* Verifying customer information for accuracy and compliance with data standards.* Monitoring and updating the customer database, ensuring data integrity and confidentiality.* Escalating complex calls when necessary to appropriate higher-level resources for resolution.* Regularly updating payment status to keep records current and accurate.* Preparing and presenting reports, contributing to the strategic decision-making process. Pokaż mniej

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  KNK

  Jan 2010 - Jan 2011

  English Teacher

  In my role as an Online English Tutor, I facilitated engaging tutorials for Korean and Chinese students across various academic levels. My multifaceted responsibilities encompassed not only instruction but also the assessment of student proficiency in English communication, serving students from grade school through college.Key elements of my role included:* Facilitating interactive online activities to stimulate students' interest and participation.* Teaching proper English language usage, focusing on effective communication strategies.* Guiding students to improve their English writing skills, and providing constructive feedback to foster progress.* Ensuring correct English pronunciation through meticulous instruction and practice.* Designing, providing, and marking examinations to evaluate students' understanding and mastery of the English language.* Communicating results to students, providing clear and actionable feedback to encourage continuous learning and improvement.Additionally, I participated in professional development training focused on academic skills. This collective learning experience with my colleagues aimed to enhance our teaching methods and ensure we delivered high-quality education to all our students. Pokaż mniej

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  Cloudstaff

  Jan 2011 - Jan 2015

  Team Lead Executive Assistant

  During my four-year tenure at Cloudstaff, a leading outsourcing solutions provider, I honed my skills across various departments such as executive services, digital marketing, talent acquisition, project management, and supervision.At Chooswell, an Australian health insurance comparison company, I ensured numerous appointment bookings, managed team performance, and the CRM. I communicated with the CEO regularly, providing performance reports, and verified customer numbers.With Kinect, I maintained patient data, managed the database, reviewed KPIs, liaised with clinicians, and generated reports.At Keyword Intent, I achieved proficiency in diverse administrative tasks, including recruitment, digital marketing, and CRM management.As an Executive Assistant for LSA Recruitment, I leveraged my digital marketing expertise on a full-time basis, embodying flexibility and a commitment to continuous learning.Finally, at So.Co.Lo, a consulting and business advisory firm, I served as a full-time Executive Assistant and Project Manager, skillfully navigating multiple tasks and large-scale projects.This breadth of experience equips me to add significant value in varied professional contexts. Pokaż mniej

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  OutResource Global, INC.

  Jan 2015 - Jan 2016

  Account Manager

  Assuming the role of an Account Manager demands the mastery of multitasking, a skill I developed while managing both digital marketing and telesales accounts. As part of my role, I conducted training, oversaw lead generation initiatives for the account, and prepared comprehensive reports.In the realm of digital marketing, I was entrusted with the responsibility of spearheading social media campaigns. Working collaboratively with a dedicated team, I managed and optimized entire projects using Facebook Ads, aligning our strategy with the company's objectives.In addition, I was actively involved in managing the IT department's internship program. This encompassed tracking attendance, monitoring performance, and engaging interns in meaningful projects, ensuring their learning experience was productive and enriching.My duties also extended to administrative tasks, including recruitment, email and calendar management, and updating the database to ensure data accuracy and completeness.The tasks and responsibilities I undertook in this role included:* Overseeing project management to ensure timely and efficient execution.* Conducting design analysis to align project objectives with design principles.* Establishing platforms and timeframes to guide project progression.* Performing administrative tasks, including recruitment and clerical duties.* Facilitating communication across various teams and departments.* Managing client relations, ensuring satisfaction and fostering long-term partnerships.* Creating strategic plans and methods for project implementation, ensuring optimal results.These diverse experiences have enabled me to acquire a broad skill set, equipping me for challenges in various professional settings. Pokaż mniej

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  Bizweb - Business Web Solutions

  Jan 2016 - Jan 2018

  Operations Manager

  As an Operations Manager, I was entrusted with overseeing the full spectrum of operations, which encompassed managing budgets, costs, employee concerns, and client interactions. These wide-ranging responsibilities required meticulous attention to detail, strategic planning, and the capacity to make informed decisions.The diverse facets of my role included:* Nurturing client and employee relations, fostering a productive and harmonious environment.* Overseeing the financial aspects of operations, ensuring profitability and cost-effectiveness.* Managing multiple projects, aligning resources and timelines to ensure timely and successful delivery.* Conducting bank transactions, maintaining financial integrity and accuracy.* Steering the recruitment process, sourcing and selecting talent to meet organizational needs.* Maintaining database, ensuring data accuracy and accessibility.* Conducting orientation processes for new hires, ensuring they are equipped to contribute effectively.* Creating marketing plans, coordinating with the marketing team to drive brand visibility and customer engagement.* Developing and implementing strategic methods and plans, ensuring alignment with organizational objectives.* Taking the lead in decision-making processes, ensuring all decisions align with the strategic goals of the organization.In addition to these responsibilities, I played a pivotal role in sourcing talent, effectively matching candidates to the needs of specific departments. I also conducted performance development reviews to assess and enhance the performance evaluation process. In addition, I conducted an IT internship program. These experiences have fostered a deep understanding of operational management, positioning me as a valuable asset in any organization.To strengthen both client and employee relations, I ensured that all plans and changes were carefully managed and controlled, ensuring the least disruption and the greatest positive impact. Pokaż mniej

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  Freelancing

  Jan 2018 - Jan 2022

  Freelance

  Company: ListReports - Role: Real Estate Marketing AdministratorEstablished effective communication channels with Real Estate Agents and Loan Officers.Offered diverse options for marketing materials, including websites, infographics, and flyers.Assisted clients to ensure a perfect match with the right agent/loan officer.Company: Premier Health Group - Role: Administrative AssistantEfficiently managed calendars for seamless scheduling.Undertook research and marketing analysis to aid strategic decision-making.Reviewed and filtered comments via social media and website platforms.Updated Customer Relationship Management (CRM) systems and compiled reports.Company: Doll Services - Role: Administrative AssistantOrchestrated meetings and ensured all logistics were handled efficiently.Performed competitor analysis to gain market insights.Reviewed and filtered comments, providing comprehensive reports.Maintained active client communication to ensure satisfaction and retention.Company: Level - Role: Transaction CoordinatorManaged high volumes of email correspondence effectively.Handled contracts, ensuring all agreements were accurately maintained.Managed CRM systems for efficient client and transaction tracking.Company: Exologic - Role: Business Development ManagerFacilitated interviews and training sessions, developing talent within the organization.Cultivated strong client relationships through effective communication and problem-solving.Oversaw various administrative tasks, ensuring smooth operational processes.Company: Social27 - Role: Business DevelopmentConducted lead mining activities to identify potential business opportunities.Facilitated meetings, ensuring clear communication and mutual understanding.Managed client relationships and communications, ensuring client needs were met.Conducted in-depth research to support business development initiatives.Handled a range of administrative tasks to support business operations. Pokaż mniej

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  Periphery Digital

  Jan 2021 - Jan 2022

  Operations Coordinator

  * Comprehensive database management, ensuring data accuracy and accessibility.* Facilitating high-impact meetings with clear objectives and outcomes.* Designing compelling visual content and videos to support communication efforts.* Streamlining email and calendar management for efficient scheduling and communications.* Coordinating cross-functional tasks to ensure seamless operations.* Overseeing budget, revenue, and utilization to ensure financial efficiency and profitability. Pokaż mniej

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  WeNetwork

  Jan 2022 - Jan 2023

  Administrative Manager

  As part of my role at OutSourced PH Company, I was entrusted with the following responsibilities:* Managing projects effectively, ensuring timely completion within the given budget.* Maintaining a comprehensive database, ensuring data accuracy and accessibility.* Reviewing and filtering candidate resumes to select potential matches for various roles.* Regularly liaising with the Recruitment Manager to align strategies and discuss talent acquisition.* Compiling a comprehensive list of candidates across three countries: Australia, Indonesia, and Singapore.* Scheduling client meetings in a manner that best accommodates all parties involved.* Facilitating the training process* Collaborating on and planning strategic initiatives to meet company goals. Pokaż mniej

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  Broken Glass Ceiling Marketing

  Jan 2024 - now

  Chief Operating Officer