Rishav Gupta

Experience

• 

  HP

  May 2015 - Jul 2015

  Summer Trainee
• 

  Hungry Bulb

  Jun 2016 - Jul 2016

  Android Developer Intern

  Created an Android package to filter out the data of relevant BLE devices in a defined proximity

• 

  Agatsa Software

  Jul 2017 - Oct 2017

  Android Developer Intern

  Revamped ‘Sanket’ which captures a clinical-grade full 12-lead ECG using BLE in real-time in the mobile app.

• 

  GST Edge

  Oct 2017 - Mar 2020

  - Led a cross-functional team of 4 engineers in the development of critical applications revolving around India's GST, ensuring accuracy & compliance- Implemented standardized time estimates & code review processes, reducing development cycles & achieving improvement in code quality Single-handedly conceived, designed, & developed 'Frate', an E-Way Bill application seamlessly integrated with government APIs, enabling efficient and secure electronic waybill generation

  • Tech Lead

    Nov 2018 - Mar 2020

  • Android Developer

    Oct 2017 - Mar 2020
• 

  Razorpay

  Jul 2020 - Aug 2021

  Software Engineer

  - Led a complete overhaul of 'mPOS', a global payment app serving 300,000+ touchpoints across diverse businesses & sectors, including Amazon, BigBasket, Reliance Digital, & government institutions- Increased app performance through code optimization & efficient resource management, leading to reduction in support tickets- Conceptualized & designed the "Refer & Earn" feature during the Annual Hackathon contributing to an increase in customer acquisition- Effectively coordinated development, QA, & design teams to unblock progress, prioritize tasks, & meet critical milestones on time Show less

• 

  Harappa

  Apr 2022 - Feb 2024

  Product Leadership & Growth:- Product Manager for the organization's leading B2B product, responsible for > 80% of revenue- Expanded global product adoption through multilingual features and localization, attracting a wider international clientele- Led platform modularization to cater to the specific needs of enterprise clients, boosting account retention- Streamlined learning journeys with personalized nudges, resulting in higher completion rates and reduced churnInnovation & Execution:- Led the 0-1 development of the mobile app for our library-based product: Thriversity, expanding reach & accessibility- Ideated & single-handedly delivered 'thriveBOT', a bot trained on our custom dataset for reinforcement learning- Introduced gamification features to enhance learner engagement, leading to improved learning outcomes and optimized resource utilizationCustomer Success & Optimization:- Empowered customer success teams with real-time data dashboards, streamlining tasks and saving time- Enhanced the Partner Dashboard, boosting self-service capabilities and client utilization- Optimized in-house operations through CMS improvements and process innovation, significantly reducing content turnaround timeCollaboration & Technical Expertise:- Led the integration of our product with over 20 clients through SSO, LTI, and JWT-based authentication, enabling seamless access and reporting Show less

  • Product Manager

    Jul 2022 - Feb 2024

  • Intern, Product & Engineering

    Apr 2022 - Jun 2022
• 

  UpGrad Enterprise

  Mar 2024 - Oct 2024

  Senior Product Manager

  upGrad acquired Harappa Education, which now operates under the upGrad Enterprise brandCore responsibilities:- Owning product strategy & roadmap, driving user adoption, and optimizing for retention for company’s leading eLearning platform (Thriversity web & app)- Architecting and leading the development of Thriversity's Partner Portal - a comprehensive reporting suite for clients to assess learner performance, manage users, and drive engagement using nudges- Liaising with cross-functional teams and managing end-to-end integrations seamlessly (SSO, LTI, and JWT)Driving Learning Experiences:- Personalized Learning Paths: Leading the development of an AI-powered recommendation engine that curates personalized learning paths for each user, maximizing engagement and optimizing skill development- “thriveBOT” evolution: Having single-handedly launched thriveBOT (a bot trained on our custom dataset for reinforcement learning) in 2023, I lead its evolution, analyzing user interactions to develop new features and enhance user support & learning outcomesBeyond User Experience:- Internal Automations: Led the successful skill-mapping of Thriversity, creating a standardized and efficient system for content allocation for learners- Building Tech Courses: Collaborating with the content team, acting as a SME in building and developing tech-focused courses for our platform Show less

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  ETS

  Oct 2024 - now

  Lead Product Manager

  Building & Scaling the next generation of ETS' largest revenue-generating assessment product - TOEFL.