Avinash Mohite

Experience

• 

  Tata Teleservices Maharashtra Ltd.

  Feb 2011 - Nov 2011

  Network Audit

   Copper fiber planning for augmentation and restructuring work  Responsible for Fiber, Copper Pulling, Splicing, Termination activity. Responsible for vendor’s team management for all activities and material management with vendor’s team. Making as built of the Copper cable of the jointing, Termination and MDF details. Making all network of the Copper cable and GIS updation. Sound understanding and knowledge on cable jointing and splicing.

• 

  Godrej & Boyce Mfg. Co. Ltd.

  May 2013 - Dec 2015

  Customer Support Specialist

   Handling Video Conference Setup for PAN India Vodafone Customer using Tandberg/Cisco as well as Polycom device, handling MCU Codian switch 4515, 4220, Tandberg VCS Control, ISDN Gateway 3241, Telepresence T3, handling Telepresence Server & setup of conference through Telepresence Tandberg Device, Tandberg Codian IP VCR 2220 & Cisco TMS. Handling the VC infrastructure, Resolving technical queries regarding Hardware and software of VC end devices. Done the integration between VCS to OCS for Video Conference. Done the integration between VCS to Lync via Lync Gateway for Video Conference. Scheduling Multiparty VC, point to point VC, and ISDN VC, Public IP VC. Coordinating with Global team, for VC & webinar scheduled & troubleshooting.  E20 Tandberg Device configuration using SIP protocol.  Edge 95 MXP/Cisco SX20/SX80/MX300/MX800 Configuration using SIP as well as H.323 protocol. Handling the escalation of corporate user & resolving the issue with user satisfaction. Helping to all VC team members while resolving the call. Coordinating with vendor for part replacement of VC devices. Maintaining the VC equipment, upgrading the VC Device, Maintaining the VC Codian switch, ISDN Gateway, Gatekeeper, TCU, Telepresence. Handling the Cisco TMS, Generating the report, adding the system in the TMS, and generating the data from TMS. Support for Webcast & webinar to Vodafone circle’s & corporate office.  Creating search rule, make the rule for new route for VC call on VCS. Support user to connect the VC from OCS/Lync. Implementation of BE7K Server. Installed several applications on BE7K server like CUCM, Cisco TP Conductor, Expressway Core, Expressway Edge and VCS “Lync Gateway”. Installation, Configuration & Handling of Cisco DX650/DX70/DX80 on CUCM. Show less

• 

  Capgemini

  Dec 2015 - Jul 2016

  Consultant

   LVIS Project is global Video Conference Support for Cap Gemini. Here we support end to end video conferencing requirement. Working on user requirement gathering, Processing and scheduling of video conference. Handling Video Conference Connection, Monitoring, Troubleshooting and Testing Interacting with users and external clients/ Support teams of client to ensure smooth video conferencing experience. Supporting users joining LYNC / OCS/ CMA Desktop. Coordinating with network team to ensure RTVI traffic load balance. Incident management, Logging tickets in internal tool, following up with respective teams/vendors or service provider to get resolutions. Monitoring VC infra for issues and changes. Periodical checkups of CMA, DMA, VBP, Gateways, MCU’s to ensure smooth operations. Maintaining the global inventory of VTC devices and related details like software version, password, support team etc. Upgrading VTC devices, MCU's software version.Environment: - Polycom RMX 2000, Polycom VBP 5300, Polycom CMA5000, Polycom Real Presence Distributed Media Application (DMA), Polycom Real Presence Resource Manager, Codian4510 MCU, Codian ISDN Gateway, Microsoft Lync 2013 Show less

• 

  Reliance Industries Limited

  Aug 2016 - Aug 2019

  Executive

   To set up, maintain, operate & troubleshoot central assets viz. MCUs, Recorders, Gateways, Vidyo portal, Vidyo gateway, Vidyo routers, Gatekeepers and Vidyo desktop client. To check & troubleshoot the connectivity (IP, ISDN, H.323 And SIP) of different MCUs, Recorders, Vidyo portal etc., on daily basis. To set up, configure & test new VC Systems and Vidyo rooms across RIL. To maintain & update the Database of VC Systems across RIL periodically. To connect Point to Point & Multipoint VCs across RIL. To generate & publish periodic & ad hoc reports for Video Conferences across RIL. To provide online & offline IT support for Video conferences across RIL. To support Reliance users for Third Party VC Connectivity (Testing & Connection). To troubleshoot the issues & raise RMAs for the faulty systems with service providers. To prepare AMC proposals of VC systems across Reliance for perusal of commercial team. To demonstrate & evaluate new VC Systems, Bridges & Video Conferencing Software. Migration of SD VC devices (Polycom) to HD VC devices (Cisco, Lifesize) for RIL PAN India (700 VC rooms). Live broadcasting and Live interaction over VC with 1000 participants in VIDYO and JIO TV, JIOTALKS platform (Events as: Bollywood Promotional Events, JIO launch events, Reliance Family Day events, etc.) Show less

• 

  Godrej & Boyce Mfg. Co. Ltd.

  Aug 2019 - now

  Deputy Manager

  1) Providing Post sales Remote, telephone and field Support of Unified communication products and Video conferencing Products of Cisco,Polycom, Lifesize ,Microsoft Teams room & Surface Hub 2S2) Implementation Remote Support of Complex Video conferencing Infra Products installation along with Integrating with Microsoft Teams (Previously Skype for Business).3) Working as Presales for PAN India Service Team & Solution Designing for Unified Communication Products of Poly & Cisco4) Training on Remote sessions to PAN india Service Team of Cisco ,Polycom , Lifesize and Microsoft Teams room , Surface Hub 2S devices5) Experience on VMware Deployment architecture for Video conferencing Virtual environment setups.6) Also acting as Service Delivery Manager Centrally through RMA Management for Collaboration devices Failures & arranging suitable standbys whenever required. Having Handson Experience on Power automate & Power BI which help for Service process improvement , statistics & Analysis.7) Even in the Service Delivery Profile , Have handled Preventive Maintenance activities for Major customers along with Warranty alignment of the devices with the Correct B2B Support dates on the OEM Portal8) Company level Certification Management by maintaining the Partner Certification level of Cisco & Poly (by encouraging the individuals to go through the Company Program)9) Managing Post Sales CSAT for H1 and H2 per financial year.. Show less