Siddharth Rai

Experience

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  Teleperformance

  Jul 2014 - May 2016

  Technical Support Executive
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  Self

  Jul 2016 - Jan 2017

  Freelancer
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  HCL Technologies (Infrastructure Services Division)

  Feb 2017 - Nov 2018

  Senior Analyst
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  G-Cube Solutions

  Nov 2018 - Sept 2021

  Senior Engineer

  · Lead Change related calls for product. Requirement gathering and Analysis.· Getting client approval and Responsible for creation of Business Requirement Document for Change in the product. Creation of Reports and Dashboards for Analytics.· Managing Stake holder's expectations for deliverables.· Work closely with the project team practicing the agile methodology to monitor the assignation and progress of development activity and responsible for functional QC before delivery.· Responsible for delivering functional training of product to different stakeholders.· Conducting training sessions at different client locations for LMS system upgrades or demonstration of various LMS modules.· Be the first point of contact for business SPOC for any issue/bugs in the system. Issue replication, RCA documentation.· Work closely with UAT before deployment of change requests or customization tasks. Show less

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  UpsideLMS

  Sept 2021 - Apr 2022

  Project Manager

  • Managing a SaaS based product during post sales period and for New Customer Onboarding.• Implementation and delivery of product for new customers.• Participate in SHO discussion.• Project Plan preparation.• Manage project risks, assumptions, issues, and dependencies.• Managing Available resources and forecast effort and project tasks for upcoming quarter and calculation of effort variance for the past quarter• Conducting Scrum Calls on Daily basis and defining agenda for Development resources and monitor roadblocks along with the ongoing tasks.• Upgrading the client product as per new product releases.• Planning QA activities and monitoring QA data for calculation of defect density.• Raising Invoices.• Managing Support resources in post-delivery phase. Show less

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  Bajaj Finserv

  Apr 2022 - Sept 2023

  Unit Manager - Underwriting COE

  Working as a Unit manager in Centre of Excellence team where the job role includes process optimization and product optimization with an aim to reduce cost and dependency on external vendors and help streamline the daily task of the Underwriting team in regards to the LOS product built on Salesforce.

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  NatWest Group

  Sept 2023 - now

  Manager - QMI and Transformation