Chip Ivey

Experience

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  Cintas Corp.

  Jan 2000 - May 2004

  Created and modified access to 98% of corporate platforms and applicationWorked with Windows NT4/2000/Me/98/95, Microsoft Exchange 5.5/2000, AS400, Active Directory, Nortel VPN, Hummingbird, MS Office, along with custom web based applications; Member of Acquisitions and Mergers team. Integrated new users into corporate infrastructure along with networking team.Provided buffer between Help Desk and LAN team by being able to troubleshoot and solve most issues that 3rd level Help Desk ran into.Worked with security team to develop best practices for platform/application access. Performed periodic security audits. Also worked with team during hot issues such as Melissa virus.Helped to design and test automation to manage user access via Active Directory. This helped to save staffing costs. At be beginning of the fiscal year the company had to hire temporaries to assist in the barrage of changes and new employees. This automation was linked to an HRIS system to automate most tasks that were active directory enabled.Trained and directed temporary employees that were hired to work during beginning of fiscal year.When it was discovered that AOL caused Nortel VPN to Malfunction, I started effort to work with AOL to fix the issue. When AOL wasn't able to provide work around, I worked with end users to find alternatives and to get them working again. Show less

  • Employee - Service Coordinator/ Windows/Unix/AS400

    Nov 2000 - May 2004

  • Service Coordinator

    Jan 2000 - Jan 2004
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  University of Miami School of Continuing Education

  Aug 2001 - Apr 2002

  Instructor

  Designed and taught curriculum for CompTia Network + class for the Continuing Education department at University Miami - Hamilton Campus.Class was comprised of IT Professionals preparing for test as well as career changers.

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  Ionic Services LLC

  May 2004 - Jan 2005

  Employee - Network Engineer

  Responsible for Backups (ArcServe Enterprise)Was responsible for Server patching, Runbooks, User Administration, and Desktop application support.Provided support to 400+ user base for various platforms/applications such as, Citrix Metaframe, Windows 2000/XP/98, Microsoft Office, as well as various funeral home industry applications as well as some custom web based apps.

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  Siemens IT Solutions

  Feb 2005 - Dec 2009

  NOC Engineer (Engineer III)

  Employee - NOC Engineer/Windows/Linux/Unix/Cisco/; Monitored and Administered 5000+ devices for 10 major accountsServed as Shift Lead for 1.5 years. Managed day to day operations. Managed issue escalations between technical and non technical customers. This group of customer ranged from technical/non technical local user to Officer level end-user.Administered Windows NT4/2000/2003/2008, Microsoft Exchange 5.5/2000/2003, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, Solaris, Novell, VMWare and limited exposure to AIX and HPUX.; Tested and assisted in implementing new multi-million dollar ticketing systemCoordinated with new business team to determine needed access and tested implementation.Administered bind DNS servers for internal customers.Designated to perform periodic ticket audits for quality assuranceWorked with backups (Netbackup) Show less

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  PowerNet Global Communications

  Apr 2010 - Dec 2012

  Systems Engineer

  Build, Maintain, support Linux/Unix servers and network infrastructure. Technologies include Red Hat Enterprise Linux Server 3/4/5/6. CentOS 4/5/6, Fedora 7, Red Hat 9, Ubuntu Server, Solaris 8/9, Cisco, and Foundry. Support following applications: Exim, Radiator, Bind, Apache, MySQL,Samba. Worked as a Class 4 engineer configuring/testing/troubleshooting SIP traffic on Sansay, Dialogic/Veraz, Genband/Nextone, and Metaswitch.

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  Ascend Learning via CBTS

  Jan 2013 - Jun 2013

  Systems Engineer (Contractor)

  Build, maintain, support Linux/ Windows servers (Ubuntu 8.04/10.04/12.04, Windows 2000/2003/2008R2/2012) VMWare ESX4/5, LAMP, Moodle, SCORM,

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  Luxottica

  Jun 2013 - Dec 2013

  Linux Administrator (Contractor)

  Contract Position supporting POS system. Support SUSE Linux Enterprise Server/Desktop. Wrote/Edited scripts to manage POS environment. (bash, perl, and python).

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  Secureworks

  Dec 2013 - Oct 2020

  Remote Position. Supporting Secureworks Proprietary platform with a focus on finding ways to facilitate and increase production platform performance. The java based proprietary software ran on RHEL OS. Utilized bash and python to mine for statistics to send to monitoring tool. (Grafana, VMware WaveFront). Remote Position. Supporting Secureworks Proprietary platform with a focus on finding ways to facilitate and increase production platform performance. The java based proprietary software ran on RHEL OS. Utilized bash and python to mine for statistics to send to monitoring tool. (Grafana, VMware WaveFront). Remote Position. Converted to Full time position. Application support for proprietary platform. Java based software on RHEL OS. Contracted Resource working on an operational readiness initiative. Created a template to be used when bringing servers into production. The template detailed action items like ensure documentation is created/updated, server is added to node list, and/or checking to make sure standard monitoring is in place.

  • Senior Software Engineer - IT

    Jun 2018 - Oct 2020

  • Advisor - IT Sys Development

    Apr 2017 - Jun 2018

  • Systems Engineering Advisor

    Jun 2014 - Apr 2017

  • Systems Engineering Advisor (Contractor)

    Dec 2013 - May 2014
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  Rockwell Automation

  Mar 2021 - Aug 2021

  Systems Engineer
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  Cisco

  Aug 2021 - now

  Designated Service Manager