Thao Ngo

Experience

• 

  Pinkies Nail Salons

  Jan 2014 - Mar 2020

  Assistant manager

  • Customer service duties to greet and receive clients on site• Advised clients regarding color, design, new products and respond to clients in friendly and professional manner.• Assured client satisfaction with quality and accuracy of services provided, make corrections and changes if needed or requested.• Showed appreciation to resort clients by thanking them for their business.• Maintained equipment and materials following state sanitation standards.• Managed a staff of 7, handle phone calls for scheduling, cancellations, or rescheduling requests and resolve client complaints or issues.• Motivated and coached employees to improve performance.• Sourced high-quality and trending nails products for salon.• Ensured facility operates according to all safety and regular guidelines. Show less

• 

  Nicklaus Children's Health System

  Jan 2019 - Dec 2019

  • Coded eight Press Ganey Surveys into one of the NCHS Service Standards to assist with the creation of the Service Standards Matrix which is used by teams or departments to improve the service they provide to the internal and external customers as well as increase their service index score. • Assisted in web portal design for new “Service” Page which is an informational page listing upcoming service classes and training available to all NCHS employees, providing customer service tips and articles as well as featuring videos on customer service. It will also include a copy of the Service Standards and the Service standard Matrix.• Analyzed survey data for two Outpatient Rehabilitation Centers in two modes (paper vs internet) in which patients used paper more than internet as a result.• Assisted in redesign My Learning Space (MYLES) - NCHS’s internal learning management system (LMS) to improve visual design and user experience. Also, assisted in communicating employees for pending evaluation reminder notification. • Organized performance review sessions by employees’ names with the feedback from patients to assist the service training meetings at outpatient centers. • Assisted with Recruitment Nursing Events by decorating gift bags, organizing, distributing the event materials as well as guiding participants.• Assisted with setting up the class materials and provided student attendance documents for training classes such as New Employee Orientation and iCreate class.• Formed and maintained employee record (personal information and attendance) includes adding hours, deactivating as well as creating new accounts. Show less

  • Internship

    Jan 2019 - Dec 2019

  • Volunteer

    Jan 2019 - Aug 2019
• 

  Omni Nail Spa & Lashes

  Mar 2020 - Jul 2021

  Assistant Manager
• 

  Super Purposes™

  Nov 2020 - Jul 2021

  Human Resources Specialist

  -Conduct the first interview and schedule the second interview with department Senior. - Seek out and recommend creative new ways of sourcing talent.-Source and recruit candidates using a variety of outlets, such as job postings and social media, while effectively targeting the right candidates for the job.-Develop relationships with colleges and prospective talent. -Review resumes, cover letters, and assess interview performance. -Administer and submit all hiring paperwork for new employees and assist with the orientation process.-Conduct and train new teammates on our on-boarding and recruiting processes. -Be the main point of contact for new teammates. -Update Teammate Bios; create profiles for new Teammates and update profiles for existing Teammates.- Create and distribute the company newsletter. -Handle Employment Verification and Letters of Recommendation. -Process departures. -Attend team and senior meetings as needed. Show less

• 

  Sevenstep

  Jul 2021 - now

  -Manage a consistent, high volume flow of qualified candidates through active and passive recruitment methods -Review qualifications and resumes of potential candidates to qualify their fit for a position with a client -Conduct telephone screens to identify interest and qualifications of candidates and document phone screens accordingly -Work collaboratively with a small team of roughly 4-6 people -Handle any incoming inquiries from candidates regarding open positions -Update Applicant Tracking Systems to reflect status of candidates and requisitions Show less

  • Senior Recruiter

    Apr 2022 - now

  • Recruiter

    Jul 2021 - Apr 2022
• 

  Lineage Logistics

  Aug 2021 - Nov 2021

  Regional Recruiter
• 

  Aetna, a CVS Health Company

  Nov 2021 - May 2022

  Recruiter
• 

  CVS Health

  Nov 2021 - now

  CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.Please note: We reserve the right to delete any posts that contain personal health information (PHI), personally identifiable information (PII), Sensitive Personal Information (SPI) or are approaching HIPAA violations. We reserve the right to remove comments that are discriminatory, harassing, bullying, threatening, defamatory, or unlawful.Websitehttps://cvs.co/linkedinprofileIndustryWellness and Fitness ServicesCompany size10,001+ employees129,222 on LinkedIn Includes members with current employer listed as CVS Health, including part-time roles. Also includes employees from subsidiaries: Aetna, a CVS Health Company, Coram CVS/specialty infusion services, and CVS Health Payor Solutions.HeadquartersWoonsocket, RIFounded1963SpecialtiesHealthcare, Pharmacy, Retail, and Pharmacy Benefits Management Show less

  • Senior Recruiter

    Apr 2022 - now

  • Recruiter

    Nov 2021 - Apr 2022