Anna Arato

Experience

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  Chemol Travel

  Oct 2002 - Mar 2003

  Student Assistant
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  Four Seasons Hotel Gresham Palace Budapest

  May 2004 - Aug 2009

  - Communication with customers- Creating and sending offers - Taking, understanding and solving the clients’ requirements and preferences or forwarding them to the competent department - Entering, monitoring and correcting database of the OPERA reservations system- Handling problems and complaint of the clients- Communication with all departments in order to achieve client’s satisfaction-Monitoring and correcting standards of data entry into the Property Management System.-Monitoring the process of exchanging client data with other hotels, following confidentiality statement and data entry standards. -Working with the Hotel Management to ensure that all departments follow the Four Seasons standards of Data Entry precisely. Working with Client Information Specialists at other hotels and the corporate office to increase the accuracy of the knowledge about our clients. Show less

  • Reservations Agent

    Jul 2006 - Aug 2009

  • Room Service Coordinator

    Jun 2005 - Jul 2006

  • Restaurant Hostess

    May 2004 - Jun 2005
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  LEO Pharma A/S

  Jan 2014 - Nov 2018

  • First line support for all LEO Pharma affiliates worldwide with content tasks of their QualityCare™ website.• Upload of content for further 10 affiliates, adding extra modules• Project Team lead during the rollout of QualityCare™ 2.0, when new content had been uploaded for around 30 markets• Testing of the platforms, reviewing and updating• Continuous communication with the affiliates, the project managers and the IT agency.• Handling issues, reviewing and solving tickets in Jira system• Creating training material for colleagues about the editorial use of the CMS Show less

  • Digital Consultant – Project Team Lead

    Aug 2014 - Nov 2018

  • Project Coordinator and Content Editor

    Jan 2014 - Jul 2014
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  Assist-Trend Kft.

  Feb 2019 - Dec 2019

  Service Coordinator

  -Liaising with strategic partners-Assisting the Sales Representatives with back up materials-Being the first line support for customers and Sales Representatives during the roll-out of the company’s webshop-Creating content and tests for the e-learning system (Ilias)

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  Self-employed

  Jan 2020 - now

  Freelancer

  With expertise in Sitecore content management