Alexander Himchak

Experience

• 

  Safeway

  Apr 2011 - Dec 2017

  Store Manager

  Oversee the overall operations.Appropriately handling emergencies and customer complaints. Responsible for writing the schedule and making payroll. Oversees all back-door deliveries and back room inventory; manages the inventory levels at the store.Responsible for all safety and shrink best practices. Responsible for daily reviewing of the Out of Stock reports and ordering grocery products.

• 

  MindTouch

  Dec 2017 - Jul 2022

  Acts as a trusted advisor to design and configure successful implementations of an enterprise-grade knowledge management SaaS solution. Translates clients’ business requirements into technical and functional specifications to drive product strategy and ensure long-time partnership. Consults with global internal and external teams to provide high-quality, within-scope, and timely end-to-end project execution. Has experience with localization, third-party software and API integrations and utilizes various project management methodologies: Waterfall, Agile, Six Sigma to manage, flex, and drive project progress.KEY CONTRIBUTIONS AND ACCOMPLISHMENTS• Holds pre- and post-sale onsite workshops to gain deep understanding of current business landscapes, to scope, create SOWs, and develop project plans to meet KPIs• Decreased average time-to-launch while ensuring the continuation and enhancement of professional services• Implemented change order process for changes in scope• Developed effective project plans within first month, utilized by Services, Sales, and Marketing teams Show less We are MindTouch, a software-as-a-service company that is creating a new category of customer engagement software. Our technology turns documentation and support content into a revenue multiplier that improves marketing, sales and customer success functions by creating product experts and brand promoters. We built MindTouch on two key principles:-Deliver a product that our customers love so much they recommend it to others.-Create a culture that attracts smart, good people who want to work hard and achieve great things together.Why MindTouch?-We are rapidly growing as we pioneer an exciting new category of software.-We have an impressive list of customers and partners that love our product and team.-We have built a great culture of enthusiastic, caring, intelligent and collaborative people who care about each other and our customers’ success. Show less

  • Implementation Project Manager

    Jan 2019 - Jul 2022

  • Technical Support Agent

    Dec 2017 - Dec 2018
• 

  NICE CXone

  May 2021 - now

  • Senior Professional Services Engineer

    Aug 2024 - now

  • Senior Business Consultant

    Jul 2022 - Aug 2024

  • Project Manager

    May 2021 - Jul 2022