Kenneth Gray

Experience

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  US Army

  Sept 1983 - Sept 1990

  US Army SGT, Squad Leader

  Performed quality control measures. Inspected, tested, and adjusted components to specific tolerances. Determined shortcomings and malfunctions in electronic, electrical, mechanical, pneumatic, optical, and electromechanical assemblies, sub-assemblies, modules, and circuit elements with common and system special design test equipment. Repaired unserviceable items by removing and replacing defective components and parts. Repaired unserviceable optical and infrared components by aligning, adjusting, removing, and replacing defective modules and assemblies. Determined serviceability and disposition of defective assemblies, sub-assemblies, and parts. Performed maintenance adjustments and repairs on job-related tools and equipment. Prepared maintenance and supply forms and reports. Served on inspection and maintenance teams.• US Army Basic Non Commission Officers Course • US Army Primary Leadership and Development• US Army Airborne Training • US Army Missile and Munitions School• US Army Combat Training Show less

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  Cubic

  Oct 1990 - Jul 2012

  Senior Engineering Support Specialist, Cubic Defense Applications, San Diego, CA, 1995-2012• Provided engineering support for MILES (Multiple Integrated Laser Engagement System) throughout each phase of development, prototype, production, field integration and sell off of systems. • Planned and implemented training , integration , sell off, schedules and managed maintenance and training accounts, including: on-time installations to time – constraint schedules, operating, maintaining, troubleshooting, repairing and performing preventive maintenance.• Root cause analyzed equipment failures and recommended cost effective solutions• Conducted customer-witnessed testing with a one-hundred percent success rate against strict criteria and within established schedules and budgets. • Developed testing and programming for MILES equipment that reduced field repair completion time by 50% using limited field resources and personnel • Traveled worldwide to train commercial and military customers on system operations maintaining a 24-hour a day internet-based technical support capability• Contributed to sales and marketing efforts by conducting live fire field demonstrations for customers• Factory trained in small and large caliber weapons, led teams in training at the system and subsystem levels while fully responsible for the physical security and maintenance of training weapons used in large force (over 1000 individuals) ground combat training systems Show less • Responsible for maintaining, troubleshooting and repairing communications equipment VHF at Hohenfels Germany, Joint Maneuver Readiness Center JMRC (License included F2 Tower and FCC General Radio-teletype Operator)• Trained and supervised technicians the PRC-1077 and digital communication interface including maintaining schedules, preventative maintenance, calibration schedules, corrective maintenance) and overseeing quality control against US standards and European standards.• Established and managed in-house repair of PRC-1077 radios (formerly outsourced), significantly reducing repair costs and system downtime by over 15% by conducting regular preventative maintenance, identifying early failure modes and training technicians on standards of operation. Show less

  • Sr Eng. Support Spec.

    Aug 1990 - Jul 2012

  • Mobile Radio Technician

    Oct 1990 - Aug 1995
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  Zel Technologies

  Feb 2013 - Aug 2013

  Field Engineer

  • Provided Field Support for the Live Fire Training Ranges at Ft Bliss.• Provided Engineering Support for Armenian MILES Contract, completed vehicle and weapon survey in order to develop (IDS) Independent Detection System for the BTR 80 Armored Personnel Carrier and the Zil 131 General Purpose Truck and the (SWS) Soldier Weapon System for the AK-74, AKM, PKM and the Dragunov Sniper Rifle.• Provided Engineering Support on (AMITS) Army Mobile Instrumentation System, specifically (MNN) Mobile Network Node. Show less

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  Century Link

  Sept 2014 - now

  IT Help Desk

  • Utilizing experience in systems analysis, fault detection, isolation, and correction of computer systems and individual peripheral devices • Responsible for performing customer support activities involving the installation, troubleshooting and correcting issues with DSL modems, emails and wiring defects using various software tools also be working tickets, creating/modifying documents and taking calls with an Average Handling Time (AHT) of 780 and 96% of first time call resolution for customers.• Perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including repair for remote users as needed.• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.• Collaborate with LAN technicians/network administrators to ensure efficient operation of the customer’s desktop computing environment Show less

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  Liberty National Life Insurance Company

  Sept 2018 - now

  Worksit Benefits Agent

  At Liberty we having been helping working class Americans since 1900, serving thousands of businesses as well as state and local entities. We’ve been awarded top financial strength ratings from AM Best and Moody's. We are a member of the Better Business Bureau and we have local offices nationwide to give our clients a personable and memorable experience as we tailor our products to suit your specific needs.

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  Retired at home

  Apr 2021 - now

  Retired

  Retired and enjoying be back home with family and friends