Charlote (Char) Cooley

Experience

• 

  Choice Hotels International

  Jan 1990 - Jan 1997

  Implemented business analyst role in Reservations Operations organization. Coached junior analysts. Established best practices. Various assignments in Reservations Operations.

  • Senior Business Analyst

    Jan 1994 - Jan 1997

  • Agent/Lead Agent/Training Assistant

    Jan 1990 - Jan 1994
• 

  Choice Hotels International

  Jun 1997 - Jun 2015

  Responsible for the technical direction and support of 36 applications . Managed a team of eleven full time employees, one intern, one contractor, and five consultants. Helped the team adjust and commit to organizational change. Identified and acted on the need for a Tier 2 support function to free up developers so that they can focus on engineering more resilient code. Managed the work of eight full time employees, three contractors, and three consultants. Turned an underperforming team around to become a team recognized as high performers by embracing true diversity: finding the unique talents of each individual and capitalizing on them. Greatly improved speed to market and resiliency of Data Integration, Data Warehouse, and Information Development enabling data intensive programs like Business Intelligence and Revenue Management to get to market faster. Analyst role on an Agile Scrum team. Flexible application of business analysis competencies. Team leadership. Collaboration with business stakeholders and product owner. Recognized by Agile Coach as a role model for other analysts. Full spectrum of software development: requirements elicitation, design, programming, and production support. Successful collaboration with business. Developed strong relationships with stakeholders. Supervised team of specialists. Developed meaningful reports for hotels. Assisted hotels with Revenue Management implementation.

  • Technical Program Manager - IT Resilience

    Jun 2014 - Jun 2015

  • Manager, Development - Enterprise Information Management

    Jun 2012 - Jun 2014

  • Senior Technical Analyst

    Aug 2010 - Jun 2012

  • Programmer/Analyst

    Jan 1998 - Aug 2010

  • Revenue Management Supervisor

    Jun 1997 - Jan 1998
• 

  American Express

  Jun 2015 - Nov 2018

  Change agent for development teams who are moving to agile scrum methodology. I assumed whatever role was needed to successfully engage the teams and customers for successful delivery.Release Train Engineer - Oversee the Agile Release Train and run Scrum of Scrums.Agile Coach - Give pragmatic advice on approach, tools, and methods.Product Owner - Write user stories and manage a backlog when no product owner steps up.Program Manager - Establish and manage right-sized teams for multiple value streams. Project Finance Manager - Oversee a project budget in excess of $6 million.Process Engineer - Design and deploy agile processes that make work streams more efficient.Mentor - Provide guidance, skills training, and support to more junior team members.Team Builder - Interview and select team members for new scrum teams.Thought Leader - Break large, complex initiatives into small, clearly defined steps. Go-to resource for all aspects of whatever program I manage.Currently busy driving the migration of a legacy data warehouse and downstream analytics tools to the Big Data platform. • Identify System of Records from multiple lines of business and assure data citizens have the data they need.• Prepare and publish System of Record Assessment Tool for downstream analytical applications to use in their migration.• Ensure data governance standards related to data ownership and protection are applied correctly.• Development of an automated data validation tool to compare legacy data stores to new System of Records in Hadoop cluster building confidence of data citizens in the new platform.• Implement an organized data layer to serve the needs of all data citizens who have been using the legacy data warehouse. Show less

  • Release Train Engineer (acting)

    Jan 2017 - Nov 2018

  • Technical Project Manager

    Jun 2015 - Nov 2018
• 

  American Express

  May 2021 - now

  Senior Product Development Manager

  Product Owner for the Acquisitions Products Portfolio. Developing a roadmap for initiatives that enable faster time to market of new features for new account acquisitions on American Express.com.