Sara Kocijan

Experience

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  Nuper d.o.o.

  Oct 2013 - Apr 2014

  Assistant Manager

  -developing brand strategy and statistics systems-relations with clients-front desk-marketing, social media marketing-maintenance of web portal

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  Apartments Ruzmarin

  Jan 2014 - now

  Head of Sales and Business Development

  family owned business;-Developing marketing and communication strategies, brand awareness and online reputation- Creating and publishing relevant, original, high-quality content- Promote content through social advertising- Evaluating levels of guest satisfaction and monitor trends, with a focus on continuousimprovement- Maximizing room occupancy at best rates and use up-selling techniques to promote hotel services and facilities- Meet with customers to discuss their evolving needs and to assess the quality of ourcompany’s relationship with them- Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needsAchievements:- continuous revenue and occupancy growth until this season with an average full capacity of over 140 days in 2019.- 96% of sales through direct channel, 4% sales through OTA- realization of 70% of revenue and 60% of capacity occupancy in the season 2020. compared to season 2019.- "Interligo" certificate for successfully completed training for managing apartments and holiday homes- "Plavi ured" certificate for successfully completed training for law and taxes for small businesses Show less

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  As2con

  Jan 2014 - Jan 2014

  Practicum Student

  -help in creating and preparing documents for Pre-Accession Assistance (IPA) tenders for EU funds-maintenance of web portal

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  University of Rijeka

  Mar 2014 - Jun 2014

  Teaching Assistant

  teaching assistant in the course "Quantitative Methods for Business Decision".tutoring university students econometrics end helping them to better understand complexities of making business decisions based on econometric methods in the field of economics

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  Luna hotel****

  Apr 2015 - Nov 2015

  Front Desk Receptionist

  - Keeping track of room availability, reservations - Ensure implementation of all hotel policies and house rules - Maintaining good communication and working relationships with all hotel departments - Accounts and billing - Resolving guest problems quickly, efficiently, and courteously - Handling complaints and specific customers requests

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  Camp Straško - Hadria d.o.o.

  Apr 2016 - Sept 2016

  Front Desk Receptionist

  - Accounts and billings - Resolving guest problems quickly, efficiently, and courteously - Handling complaints and specific customers requests -Evaluating levels of guest satisfaction and monitor trends, with a focus on continuous improvement - Maintaining good communication and working relationships with all camp departments

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  Liberty Hotel

  Apr 2017 - Oct 2021

  Sales And Marketing Specialist

  - Designing and implementing a strategic sales plan that expands hotel's customer base and ensure its strong presence- Organizing and planning of various events such as conferences, weddings, sport events, sales fairs for groups of 10 to 400 people e.g. National Majorettes Championship, shooting commercials, closing pool party for several festivals- Identify emerging markets and market shifts while being fully aware of new products and competition status- Setting short- and long-term sales strategies and evaluate effectiveness of current sales programs- Organizing hotel promotional activities- Implementing national sales programs by developing field sales action plans- Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies- Evaluating levels of guest satisfaction and monitor trends, with a focus on continuous improvement- Maximizing room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesAchievements:- Increasing direct hotel sales revenue with 93% in 2019. compared to 2018.- Creating hotel's new website with new booking engine which increases direct hotel sales Show less

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  Aria-turizam.hr

  Nov 2020 - Jun 2023

  Owner
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  Valamar Riviera

  Nov 2021 - now

  Sales Consultant