Abdul Basit

Experience

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  IEEE GCUF

  Mar 2013 - Jun 2014

  Treasurer
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  Possibilities.

  Oct 2013 - May 2014

  Campus Representative

  was the campus Representative for Possibilities foundation. Organized multiple event under the banner of Possibilites

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  Sports Board Punjab

  Dec 2013 - Apr 2014

  Campus Ambassador

  Ambassador at the Punjab Youth Festival, Biggest Event ever in the hostory of Pakistan

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  Myson Engineering Systems

  Sept 2014 - Nov 2014

  Intern Engineer

  BSSWorked on Swap and Roll out at Warid-Ericsson Project at Multan

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  PTCL.Official

  Mar 2015 - Feb 2016

  Management Associate

  Access Network Operations Work with the team to ensure quality services with the Stable Access Network Coordinate with Assistant Managers on daily KPIs, Assigned Tasks and onward reporting Ensuring QoS and Media connectivity of MSAGs/NGNs/DSLAMs with PSTN, Broadband & IPTV Complaint handling and follow-up regarding Access Network IR Testing, Primary/Secondary pair testing of U/G Cables To manage Fault localization and respective solutions related to Access Network Took part in rehabilitation projects in the major areas of division. Worked in the Installations of New MSAGs and Cabinets in the DivisionNMS Operations Troubleshooting, Technical Support and Co-ordination with Transmission to support NGN/DSLAM/ONU/MSAG Network by ensuring QoS and Media connectivity. Installation, maintenance and Integration of all ALCATEL-LUCENT, ZTE and Huawei DSLAM/MSAG/NGN. Working on AAA and server for user creation and user billing issues. Show less

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  Nayatel

  Jun 2016 - now

  Managing 5 reporting managers, ensuring alignment with organizational objectives, and overseeing their performance. Provide leadership and oversight to a team of 100+ Engineers, Supervisors, Diploma Associates and Technicians resulting in the successful completion of both domestic and corporate FTTH and FTTX projects. Conduct recruitment interviews, develop new skill sets, and deliver training for various technical and soft skills. Establish KPIs and monitor service quality and performance metrics to ensure customer satisfaction and achievement of organizational goals. Ensure efficient network monitoring, handle escalations, perform root cause analysis, and investigate reasons for outages through the Network Operations Center (NOC). Identify potential leaders within the organization, and provide them with opportunities for growth and development. Work closely with Sales/Marketing teams to gather project requirements and provide IT-based managed solutions. Perform R&D in networking to upgrade the network infrastructure. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Reduce operational costs through comprehensive process improvement initiatives and resource management. Manage budget allocations to prioritize spending on high-impact projects, optimizing resource utilization. Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground. Cross-trained existing employees to maximize team agility and performance. Show less -Experience in leading Transmission department OSP teams which include installation teams having interaction with customer.-Providing the Managed services solution to the customer to fulfill their Network demand, sharing them the quotation and execute the installation.-Monitor network performance and investigate anomalies in the system and resolve issues. Maximize network up time and promptly response to customer complaints by satisfying the customers-Provide support and Technical assistance to Sales/Marketing Teams Coordinate with Sales/Marketing teams to collect requirement for their projects and finalize IT based managed solution based on their requirements.-Configuring the different Type of Routers (Tp-Link, D-Link, Ubnt, Huawei, CISCO, Mikrotik)-Customer Premises Equipment installation which includes ONT, UPS, Router/access Point, Media Converter, RF Amplifier, Cameras and ATA (Analogue Telephony Adapter).-Reviewing client requirements, determining service configurations, identifying all 3rd party equipment & accessories required for execution of operations.-Equipment mobilization and de-mobilization, job planning, resource allocation and job execution. Forecast and manage the inventory requirements by coordinating with the Supply chain department for various ongoing operations.- Supervision and handling of all planned and emergency downtime activities within the network-Providing On Job Training to the junior staff and assisting them to improve their technical skills. -Conducting Technical Survey at Customer Premises for FTTU installation & cost estimation for Different Types of Network Solutions. Show less

  • Manager

    Apr 2024 - now

  • Deputy Manager

    Feb 2022 - Apr 2024

  • Assistant Manager

    Nov 2020 - Feb 2022

  • Transmission Engineer

    Apr 2018 - Nov 2020

  • Operations Engineer

    May 2017 - Mar 2018

  • Network Support Engineer

    Aug 2016 - Apr 2017

  • Tr. Network Support Engineer

    Jun 2016 - Aug 2016