Herschel Stokes

Experience

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  Kmart

  Aug 1992 - Sept 1997

  Assistant Manager

  Assistant Manager - Collaborated closely with the Store Manager to oversee daily operations, including opening and closing procedures.- Conducted cash drawer counts and verified deposits to ensure financial accuracy and accountability.- Managed visual merchandising by regularly updating endcaps and midways to align with promotional strategies and seasonal changes.- Monitored inventory levels and placed reorder requests to maintain stock availability and prevent shortages.- Trained and developed new associates on the Point of Sale (POS) system and effective sales techniques to enhance team performance.- Ensured high levels of customer satisfaction through attentive service and prompt resolution of inquiries and issues. Show less

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  FedEx

  May 1997 - Aug 2001

  Ramp Agent

  As a Ramp Agent, I lead and manage teams responsible for baggage handling, loading, and unloading luggage. - Ensure that all team members are trained and adhere to safety protocols. **Cargo Positioning**: - Determine the optimal positioning of cargo containers within the aircraft to maintain balance and weight distribution. - Utilize knowledge of aircraft specifications and weight limits to make informed decisions.**Collaboration with Pilots**: - Work closely with pilots to discuss the placement of hazardous materials (hazmat) within the aircraft. - Ensure that all necessary precautions are taken when handling and transporting hazmat. **Certification Requirements**: - Maintain hazmat certification to handle and transport hazardous materials safely. - Obtain weight and balance certification for each type of aircraft to ensure compliance with safety regulations.**Safety and Compliance**: - Conduct regular safety checks and ensure compliance with aviation regulations and company policies. - Implement best practices for loading and unloading procedures to minimize risks.**Communication**: - Facilitate clear communication among team members and with pilots regarding cargo handling and safety measures. - Document and report any incidents or irregularities during baggage handling operations.Skills and Qualifications:- **Hazmat Certification**: Required to handle hazardous materials safely.- **Weight and Balance Certification**: Necessary for ensuring proper cargo distribution.- **Leadership Skills**: Ability to lead and motivate a team effectively. Show less

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  Super Kmart

  Jun 1998 - Apr 2002

  Hardlines Manager

  In my role as Hardlines Manager, I successfully oversaw approximately 500 employees at a 177,000 square foot store location. I played a pivotal role in the setup team and special projects teams across the district, focusing on new store development initiatives. My contributions were instrumental until the company underwent restructuring and downsizing due to financial constraints.Key Responsibilities:- Managed daily operations and ensured optimal performance of the hardlines department.- Led and coordinated special projects, enhancing store layout and product placement to drive sales.- Served as Closing Manager, responsible for verifying deposits and completing end-of-day tasks, ensuring a smooth transition into the next day’s business operations.- Fostered a collaborative team environment, promoting employee engagement and development. Show less

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  Dollar General

  Apr 2002 - Nov 2002

  Store Manager

  As the Store Manager at a high-volume customer location, I was responsible for overseeing all aspects of retail operations while ensuring exceptional customer service. My key responsibilities included:- **Employee Scheduling:** Efficiently scheduled staff within a limited payroll budget, optimizing labor costs while maintaining service levels.- **Training and Development:** Served as a training store for new management, providing hands-on training and mentorship to new personnel for advanced positions within the company.- **Operational Management:** Managed day-to-day operations, including inventory control, merchandising, and sales strategies to drive store performance.- **Team Leadership:** Fostered a positive work environment, motivating and leading a diverse team to achieve sales targets and enhance customer satisfaction.Through my leadership, the store consistently met and exceeded performance goals, contributing to the overall success of the company. Show less

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  Fred's Inc.

  Nov 2002 - Dec 2005

  Store Manager

  Worked as a Store Manager. My role involved implementing effective merchandising strategies that enhanced product visibility and customer engagement, leading to increased foot traffic and higher conversion rates. I regularly analyzed sales data and customer feedback to identify trends and areas for improvement, allowing me to make informed decisions that positively impacted overall store performance.Furthermore, I fostered a positive team environment by encouraging open communication and collaboration among staff, which contributed to improved employee morale and retention rates. I also developed and executed promotional events that attracted new customers and strengthened relationships with the local community.Through my leadership and strategic initiatives, I was able to create a culture of accountability and excellence, ensuring that all team members were aligned with the store's goals and objectives. My commitment to operational efficiency and customer satisfaction played a crucial role in driving the store's success and achieving recognition within the company. Show less

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  Hobby Lobby

  Dec 2005 - Aug 2007

  Co Manager

  In my role as Co-Manager, I undertook a variety of supervisory duties that were essential to the smooth operation of the business. My key responsibilities included:- **Payroll Preparation & Employee Scheduling:** Managed payroll processes and created efficient employee schedules to ensure optimal staffing levels.- **Documentation & Reporting:** Maintained and submitted necessary paperwork and reports, ensuring compliance with company policies and procedures.- **Freight Processing & Inventory Control:** Oversaw freight processing and inventory management, ensuring accurate stock levels and timely replenishment.- **Event Planning & Class Scheduling:** Coordinated customer-focused classes and events, enhancing customer engagement and satisfaction.- **Custom Framing:** Provided custom framing services, ensuring high-quality results that met customer specifications.- **Plan-O-Gram Maintenance:** Maintained current plan-o-grams to optimize product placement and enhance the shopping experience.Through these responsibilities, I developed strong organizational and leadership skills, contributing to the overall success of the team and the business. Show less

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  Variety Wholesalers

  Aug 2007 - Aug 2011

  Store Director

  Over seen several units throughout our region offered store support on a weekly basics. I aspects of daily operations to ensure a smooth and efficient store environment. I focus on fostering a positive workplace culture that encourages collaboration and open communication among team members. In addition to managing day-to-day operations, I also prioritize customer service excellence. I regularly engage with customers to gather feedback and address any concerns, ensuring that we meet their needs and exceed their expectations. This customer-centric approach has contributed to increased customer loyalty and repeat business.I also implement strategic marketing initiatives to drive sales and enhance store visibility within the community. By analyzing sales data and market trends, I can identify opportunities for growth and adjust our strategies accordingly.Furthermore, I am committed to ongoing training and development for my team. I conduct regular training sessions to enhance their skills and knowledge, which not only improves individual performance but also contributes to the overall success of the store.Overall, my leadership style is focused on empowerment, accountability, and continuous improvement, which has proven effective in achieving both team and store goals. I am dedicated to maintaining a high standard of excellence in all aspects of store management. Show less

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  Pilot Flying J

  Aug 2011 - Nov 2018

  General Manager

  Dynamic and results-driven manager with extensive experience. Relocated to Franklin, KY, Oak Grove, KY, West Memphis, AR, Jackson, MS, La Verne, TN, Memphis, TN, and Olive Branch, MS. Proven expertise in managing financial operations, optimizing asset utilization, and ensuring effective staffing to meet business demands.**Key Responsibilities:**- **Financial Management:** - Approve and track expenses against budgetary constraints to ensure financial health of Travel Center and Restaurant facilities. - Monitor asset utilization to maximize efficiency and reduce costs. - Prepare, review, and analyze business reports to inform strategic decision-making.- **Staffing and Workforce Planning:** - Review and approve forecasted staffing plans to ensure alignment with business demands and workload requirements. - Collaborate with HR and management teams to implement effective staffing strategies that enhance operational efficiency.- **Operational Oversight:** - Oversee daily operations, ensuring compliance with company policies and standards. - Implement best practices to improve service delivery and customer satisfaction.- **Strategic Planning:** - Contribute to the development of long-term strategies for growth and profitability. - Analyze market trends and operational performance to identify opportunities for improvement.**Skills:**- Financial Analysis and Budgeting- Asset Utilization Management- Staffing and Workforce Planning- Operational Efficiency- Strategic Decision-Making- Reporting and Data Analysis Show less

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  Love's Travel Stops

  Dec 2018 - now

  General Manager

  Current Position: General ManagerAs one of the top four locations within the company, I am a Certified Management Trainer and have served as a mentor within our Merchandising team. My role encompasses comprehensive store operations, including:- **Merchandising and Presentations:** Overseeing product displays and ensuring alignment with brand standards to enhance customer experience.- **Financial Management:** Analyzing profit and loss statements, managing store expenses, and maintaining budget control to drive profitability.- **Sales Strategy Development:** Creating and implementing sales plans to achieve and exceed targets while ensuring overall guest satisfaction.- **Relationship Building:** Developing and nurturing key relationships with guests, team members, vendors, and upper management to foster a collaborative environment.Additionally, I actively direct and participate in community outreach programs, such as Miracle Makers for LeBonheur, to strengthen our community. Show less