Alyssa C.

Experience

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  Avis Budget Group

  Jan 2014 - Mar 2015

  Operations Manager

  As an Operations Manager I focus on developing the following areas within the company:•Operations •Fleet Distribution and Maintenance•Customer Loyalty•Customer Service•Quality Assurance•Sales•Administration

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  Hertz

  Mar 2015 - Aug 2015

  Branch Manager Trainee

  • I delivered exceptional customer service while exercising strong communication and multitasking skills • Utilized a sales driven approach to increase monthly revenue by 40% • Partnered to develop new business and maintained a 90% customer retention rate

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  Aloft Hotels

  Mar 2016 - Sept 2016

  Front Office Talent Member | SPG Program Champion

  Greets and welcomes guests upon arrival. Registers guests into the computer, verifying reservations, addresses, and credit information. Promotes the Starwood Preferred Guest Program and provides recognition and benefits to all present members. Accepts payment for guests’ accounts, Post miscellaneous charges, issues keys, ensures that all patrons of the hotel receive the best guest experience possible.

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  Insight Pest Solutions

  Oct 2016 - Mar 2017

  Account Specialist

  • Frontline personnel promoting our organization’s mission and values to reduce customer attrition• Uses confidence and assertiveness to rapidly build rapport with clientele• Isolates main concerns to resolve resourcefully • Provides timely and accurate payment processing• Exercises judgment in order to complete proper policy and company protocol

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  Apex Systems

  Mar 2017 - Sept 2017

  Client Success Manager | Verizon

  • Manages internal and external resources to deliver exceptional client support • Accountable for the client relationship and the overall clients’ satisfaction with Verizon• Provides post sales, life-cycle relationship, and governance of an assigned client base of low to medium complexity and support for small, medium, and large customers.

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  Verizon Business

  Sept 2017 - May 2022

  I help enterprise businesses find technology solutions that can grow their business. I offer personalized service to each client by diligently managing and supporting their services Works with internal leaders to craft best practices essential to Verizon Business Group’s successI proactively engage and uncover hidden potential within my client's network infrastructure Client liaison who worked to bridge gaps in service and communication with key stakeholdersResponsible for overall client satisfaction.Able to intelligently communicate data driven information to clients As a Verizon Client Service Manager and Consultant, I help businesses find technology solutions that can grow their business. I offer personalized service to each client with management and support. Currently accountable for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through life-cycle support. Responsible for overall client satisfaction.

  • Client Success Manager - Specialist

    Mar 2022 - May 2022

  • Client Success Manager - Senior Coordinator

    Aug 2018 - Mar 2022

  • Client Success Manager - Coordinator

    Sept 2017 - Aug 2018
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  GLG

  Apr 2022 - Jul 2023

  Senior Engagement - Engagement Manager, GLG Law

  Here at GLG, were are connecting our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.I am a key player in unlocking the value of the GLG Law platform. As a client focused Senior Engagement Manager, I specialize in project managing ongoing client opportunities, in addition to assisting in the creation of executive account plans by enhancing the client experience through carefully curated discussions, andcollaborating with internal stakeholders daily to proficiently navigate through GLG's operational processes. Show less