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Boris Belfor

Boris Belfor

Engineer, Global Voice Technical Support

Followers of Boris Belfor500 followers
location of Boris BelforFrankfurt, Hesse, Germany

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  • Timeline

  • About me

    Service Manager at BITMARCK

  • Education

    • Fachhochschule Ludwigshafen

      1994 - 1998
      Diploma Wirtschaftsingenieurwesen im Aufbaustudium

      Comparable to Bachelor of BA

    • Санкт-Петербургский Государственный Политехнический Университет

      1985 - 1992
      Master's degree Software Engineering - Computer Aided Design

  • Experience

    • Global One

      Jan 1997 - Jan 2000
      Engineer, Global Voice Technical Support

    • Cisco Systems

      Jan 2000 - Jan 2008
      Service Support Manager

    • VMware

      Feb 2008 - Nov 2009
      Partner Support Manager

    • Unify

      May 2010 - Jun 2016

      - Planning of a part of Unify/SEC global Managed Service portfolio. - Creation and ownership of corresponding business cases. - Management of the Service design, development and market introduction in a role of the overall project manager.

      • Product Manager Managed Services

        Mar 2012 - Jun 2016

      • Sr. Service Designer

        May 2010 - Mar 2012

    • DataWerks GmbH

      Feb 2017 - May 2018

      Groundwork for company's Service Portfolio and service capabilities. Establishing the Service Design, workflow process, selection and configuration of the ITSM tool, interviewing candidates to Support Engineer position. Value based prioritisation of software production.

      • Lead Customer Support

        Oct 2017 - May 2018

      • Product Owner

        Feb 2017 - Sept 2017

    • BITMARCK

      Jun 2018 - now
      Teamleiter Service Management

      Quality control and optimization of the data center operation services provided to the institution customers in healthcare industry. Customer advocacy. Definition of work processes involving different organizations and management levels.Team leadership.

  • Licenses & Certifications

    • Moving To The Cloud

      University of Melbourne via Coursera
      Nov 2016
      View certificate certificate

    • Professional Scrum Master I

      Scrum.org
      Nov 2016

    • Strategic Product Manager

      ProProduktmanagement GbR
      Mar 2015

    • Manager, IT Service Management (ITIL v2)

      EXIN
      Feb 2008

    • PRINCE2 Foundation

      APM Group
      Dec 2009

    • Professional Scrum Product Owner I

      Scrum.org
      Dec 2016