Udedike Ibeh

Experience

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  NYSC

  Jul 2010 - Jun 2011

  Athletics Team Captain
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  Crowther Pharmaceutical Limited

  Feb 2011 - Nov 2013

  Sales Intern

  Responsible for:• Direct market operations teams involving field agents• Researching the market and related product; information gathering on industry changes and the competition • Retain existing customers’ interest in new and existing products.• Responsible for daily marketing and sales calls.

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  Nnamdi Azikiwe University

  Aug 2011 - Dec 2020

  Track Record: ๏ Achieved filled-to-capacity enrolment (up to 70+ per class) and rave reviews.๏ Prepared and evaluated trainees' readiness before any Nigeria University Games Association competition.๏ Ensured students' safety during training sessions and assisted assigned students to reach the individual and corporate goals.๏ Supported the development & delivery of fitness programs to undergraduates under Human Kinetics & health education curriculum.๏ Administered fitness assessments and orientations. Designed a new workout routine that increased the students' muscle mass by12%. Show less Track Record: ๏ Gathered research data through experimentation, surveys, and the leading of focus groups.๏ Identified and compiled lists of potential research subjects in accordance with study objectives and parameters.๏ Performed data management through research and analysis; conducted research, analyzed results, and generated original ideas.๏ Assisted with duties related to academic journal production and in the acquisition of research materials from campus facilities.๏ Conducted research and summarized findings. Reviewed and edited data to ensure completeness and accuracy of information.๏ Assisted with the supervision of student research projects, development of student research skills, & assessment of student knowledge.๏ Prepared materials for submission to agencies/foundations that fund research, attended project meetings, & prepared articles & reports. Show less

  • Coach And Fitness Instructor

    Jun 2015 - Dec 2020

  • Research Assistant

    Aug 2011 - May 2015
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  Kayhelt Pharma Ltd

  Jan 2014 - Apr 2016

  Direct Sales Executive

  Track Record include:• Develop and execute solutions to enhance product (Energy Drink) market revenue• Develop and maintain relations with team members to determine issues, adjust, review and enhance business practices as required• Supervise training programs as well as deployment.• Ensure proper stock inventory and record keeping

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  MTN

  May 2016 - Jun 2019

  Customer Care Representative

  Track Record:๏ Increased and maintained customers’ satisfaction rate of 98%.๏ Attended to 100+ calls, investigated and addressed 70+ grievances by customers/clients on an average daily basis.๏ Utilized a database that tracked and resolved customer issues/complaints; this reduced the customer complaints by 70%.๏ Shoved new customer scores by 10% and respond promptly to resolve service discrepancies and ensure customer satisfaction.๏ Provided exceptional listening skills to ascertain the nature of their problems and precisely professionally address their inquiries.๏ Successfully resolve recurring service complaints by analyzing reports & identifying a significant process bottleneck; this led to a 70% ticket number reduction. Maintain and improve customers' accounts database efficiency by 45%. Show less

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  DSG Telecoms

  Aug 2019 - Aug 2021

  Account Manager

  Responsible for creating sales plans and deliverables while collaborating with the marketing team on lead generation and the projects team across all the project phases, with core duties including customer roadmap definition and management, stakeholder coordination and solutions deployment plan.

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  Techware Professional Services Ltd

  Sept 2021 - Mar 2022

  Business Development Manager

  In-charge of overseeing the implementation of the organization’s objectives which include identifying new markets, understanding customer needs, increasing revenue, and maintaining customer’s satisfaction. Also responsible for OEM - Organization relationship, Certifications management and Product alignment

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  AUGEEBRA TECHNOLOGY LIMITED

  Apr 2022 - now

  Sales Manager

  Responsible for increasing service quality, client base, driving business growth, achieving organizational goals, and managing teams to meet the growing business solution needs.