Catherine Eng

Experience

• 

  Informatics Holdings Ltd

  Nov 1993 - Mar 1995

  Lecturer

  Executive Consultant responsible for conducting Microsoft Office training on Windows and Macintosh to corporate clients.KEY ACCOMPLISHMENTS:• Successfully developed customized training materials and plans to suit organizations needs

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  Systems Education Center

  Oct 1995 - May 1996

  Software Consultant

  Executive Consultant responsible for conducting Microsoft Office training on Windows and Macintosh to corporate clients.KEY ACCOMPLISHMENTS:• Successfully developed customized training materials and plans to suit organizations needs

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  Sabre Travel Network Asia Pacific

  Jun 1996 - Mar 2003

  External Consultant (Based in Taiwan)External Consultant responsible for support of Customer Helpdesk and translating training materials to Traditional Chinese language.KEY ACCOMPLISHMENTS:• Coordinated Abacus systems and product training, including Reservations, Fares, and Ticketing• Successfully conducted user acceptance and product integrity tests for products and enhancements, and accurately prepared test reports, resulting in further testing and refinement, or product launch• Developed training curriculum and web-based reference materials Show less

  • External Consultant

    Jul 2001 - Mar 2003

  • Senior Training Executive

    Jun 1996 - Jun 2001
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  Sabre Travel Network Asia Pacific

  Feb 2004 - Nov 2015

  Executive team member responsible for identifying the process output that falls short of expectation and defined measurable goals that were consistent with customer demands and agency strategy. Coordinated and executed a data collection plan and ensured all data quality. Analyzed data to investigate and verify cause- and-effect relationships, and proactively determined the impact, ensuring all factors have been considered when troubleshooting root cause of the shortfalls.KEY ACCOMPLISHMENTS:• Led initiatives and developed action plans to win new accounts and renew existing contracts• Supported customers to achieve substantial cost-savings by providing quantifiable data and identified work processes for improvement and cost reduction measures• Recommended and proposed new approaches, thereby enhancing support of business imperatives and higher levels of customer satisfaction Show less Identified strategies & programs to effectively define, plan, and drive execution against solutions strategy. Primarily focused on targeted customer segment, and developed solutions based on segment value model to meet customer’s needs. Analyzed market needs to identify new or existing opportunities and prioritized them based on ROI. Established sound business justifications and influenced C-level management to secure technology investments, managed solutions budget & Project Development Lifecycle.KEY ACCOMPLISHMENTS:• Successful track record of growing revenue, market share, and accelerating the adoption of Sabre solutions• Created discipline in solution strategy formulation to ensure alignment across the organization to positively impact bottom line• Developed and deployed innovative localized solutions by garnering support from various stakeholders and coordinating resources (e.g. Abacus GEMS, Quick Refunds, and Exchanges etc)• Proactively addressed market challenges and solution gaps based on clear understanding of market needs and objectives Show less

  • Lead Consultant, Commercial Division

    Jan 2012 - Nov 2015

  • Product Manager, Commercial Division

    Feb 2004 - Dec 2011
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  Travelport

  Jan 2016 - Oct 2016

  Solutions Manager

  Led and drove solutions strategies, focusing on the identification, commercialization and execution of solutions to grow revenues and enhance customer experience in the Asia region.KEY ACCOMPLISHMENTS:• Gained technical closure from key customers and assisted in driving sales revenue to meet APAC regional and commercial goals• Successfully secured buy-ins from new customers to undertake New Business Discovery engagements and adopt the proposed Travelport solutions

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  Expedia Group

  Nov 2016 - Dec 2020

  Achieved operational excellence and grow market share by enabling new and exclusive content.KEY ACCOMPLISHMENTS:• Secured and enabled rich content on Expedia.com with new Low-Cost-Carriers (LCCs) rollout• Ensured business continuity and minimized business impact by effectively resolving operational issues/crisis and implementing sustainable corrective actions• Improved conversion rate and customer shopping experience by enhancing Expedia.com UI/UX design and features

  • Sr Platform Initiatives Manager

    May 2019 - Dec 2020

  • Commercial Operations Manager

    Nov 2016 - May 2019
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  ATPCO

  May 2022 - now

  Training Specialist