David Plummer

Experience

• 

  Orange Legal Technologies

  Jul 2006 - Jun 2009

  Operations Manager

  - Provided litigation services for local law firms in a time sensitive atmosphere- Rewarded for maximizing labor efficiency below 15% of revenue- Used, configured, and trained staff on use of commercial grade scanners and copiers

• 

  COMPanion Corporation

  Jan 2010 - Mar 2016

  - Created and established processes to improve product support and customer service- Cross trained staff and utilized resources for seasonal increase in workloads- Managed the call center and email support while ensuring immediate customer response- Responsible for resolving all technical and customer support issues Tier 3 and above Server Admin for Library Automation Databases being used in the Cloud. Communicate with QA, Dev's, and Support on a daily basis to ensure maximum uptime for our Servers. Help maintain Network Infrastructure at our location.

  • Technical Support Manager

    Jan 2012 - Mar 2016

  • System Administrator/IT

    Jan 2010 - Mar 2016
• 

  On Force & Field Nation

  Jun 2016 - Jul 2023

  Independent Contractor & IT Field Technician

  - Running & terminating cable, racking equipment, configuration of networks and all devices- Fulfillment of contracts received through national providers. i.e.. On Force, Field Nation- Site Surveys of Data Centers, Networks, and Complex Site Assessments- Taking on a wide variety of Field Tech work in which all outcomes receive positive reviews

• 

  Zions Bancorporation

  Apr 2017 - now

  • Infrastructure Engineer

    Apr 2022 - now

  • Field Service Technician

    Apr 2017 - Jul 2023