Wang Xin

Experience

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  HITACHI (Singapore) Global Storage Technology

  May 2006 - Mar 2007

  Coordinator of Failure Analysis

  • Worked closely with production line and provided failure analysis report for faulty hard disks• Participated in Failure Analysis meetings and investigated the causes of failure, provided suggestions for prevention

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  Sercel Singapore Pte Ltd

  Sept 2007 - Oct 2011

  Service Technician

  • Responsible for Seismic Electronic System installing and maintenance for projects.• Responsible for diagnosing, testing and repairing electronic modules.• Communicated with customers to resolve concerns and issues about repairing process and cost.• Performed project cost estimation, resource forecasting and prepared support documents.• Attended trainings and seminars in Sercel global sites (France, UK and US) to acquire latest product repairing skills.• Taking responsibility for training and mentoring the technical team / junior technicians.• Responsible for all tools and equipments needed by production department including purchasing, and controlling inventory Show less

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  Crown System(s) Pte Ltd

  Nov 2011 - Jan 2013

  Primavera Consultant

  Implementation of Primavera Enterprise Products• Study and understand user requirements and map the needs to Primavera P6 R8.2 Enterprise Related Products.• Provide Consultancy on EPS, OBS, Roles, Resources, Project, Activity Codes and projects to be structured in Primavera IT-Project Office, Engineering & Construction, and Maintenance & Turnaround.• Implement Complete Project Management Solution with the help of Primavera Related Products.Project Planning Consulting• Develop Tender Schedule Program • Prepare Baseline Schedule Program • Monthly, Weekly Progress Reports, S-Curve, Variance AnalysisTraining• Imparted Basic and Advanced Training for the users in Primavera Enterprise Suite (Project Management (PM), Contract Management, and Progress Reporter).• Imparted Customized Training for the users in Primavera Enterprise Suite• Imparted Train the Trainer Training• Prepare customized training material based on client’s requirementTechnical Support• Pre Sales Support in Technical Presentations and Discussions.• Post sales support and troubleshooting the customer problems through phone, email, web conference and customer site visits. Show less

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  甲骨文

  Feb 2013 - now

  • Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.• Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. • Build excellent customer relationships and provide professional advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.• Provide strategic technical support to ensure the highest level of customer satisfaction. • Being able to utilize automated technology and instrumentation to diagnose, document, and resolve customer issues. • Being able to solve technical problems and address extremely complex, critical customer issues.• Being a leading contributor individually and as an effective team member, provide direction and mentoring to peers. Show less

  • Principal Technical Support Engineer

    Nov 2018 - now

  • Senior Technical Support Engineer

    Dec 2015 - Nov 2018

  • Technical Support Engineer

    Feb 2013 - Dec 2015