Shamy Jayesh

Experience

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  IBM Daksh

  Jan 2004 - Sept 2004

  Customer Support Specialist

  Responsibilities:US Telecom Process (inbound voice), for telecom giant “SPRINT PCS”• Handling calls for the inbound process, from US customers• Assisting them in programming their mobile phones• Helping them to select the most suitable and cost effective plan for local and long distance calls• Maintaining Customer Satisfaction• Cross selling and up selling of the products.UK Semi Technical Process (inbound voice), for “NTL Broadband Support”• Handling calls for the inbound process, from UK customers• Assisting them in troubleshooting the Internet related issues• Resolving their problems related to send & receive e-Mails• Helping them in setting up their mail account in Outlook Express• Maintaining Customer Satisfaction• Maintaining the average call handling time (AHT) Show less

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  La'Venir Consulting

  Aug 2006 - Jan 2008

  Team Leader - Recruitments

  Job Profile: Handling End to End Recruitment for BFSI, KPO, ITES vertical. The Requisitions handled were related to Operations, Support Functions, Transitions, Quality, HR (Recruitment, Training & Development), Finance, etc., for all major clients. Responsibilities: • Heading the vertical comprising of 5 members.• Taking care of Employee Relations activities for the Organization as a whole• Managed a team handling campus volume hiring primarily for ITES vertical• Worked on full cycle of Recruitment & Selection• Supervising the recruiters in identifying prospective candidates by Sourcing resumes through diverse channels such as Networking in the industry, References, Exclusive Job Portals (Naukri, Monster, Times Jobs, etc.,), Internal Database.• Set recruiting Parameters like Quality, Turn Around Time, Recruiting Cost, and Recruiting Process to evaluate hiring effectiveness.• Advertising posts appropriately - Drafting and strategically advertising using exclusive job portals. • Frequent Client visits for Business development and requirement handling.• Job postings/ Advertising.• Screening and short listing the profiles on various parameters as per the requirement and submitting them to the client.• Headhunting through my network of earlier candidates placed and previous professional associations.• Briefing the candidate about the Company and the kind of opening, arranging for the interview, maintaining a regular follow up, taking the feedback from the client, taking care of all the processes from the time of requisition till the time of joining of the candidate.• Maintaining the database and building it up through references• Taking end to end responsibility of Internal hiring as per the company requirements Show less

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  Mind Group Solutions Pvt. Ltd.

  Feb 2008 - Jun 2009

  Lead Executive - Talent Acquisition

  Key deliverables: Role as a Staffing Consultant (BFSI, Financial KPO, BPO sector) • Responsible for full lifecycle recruiting process to include sourcing and identifying candidates, phone screening, in-person interviewing, conducting follow-ups, presenting offers and negotiating salaries . • Recruitments across all levels: Lower, Middle and Senior levels.• Internal Recruitments - Responsible for Internal Hiring as per the team requirement.• Database Management - Responsible for the upkeep, replenishment, restructuring and computerization of the database. • Headhunting and Mapping - Headhunting candidates from the relevant industry, Networking / Relationship building through existing contacts/moles to reach suitable candidates. Measuring and Mapping companies and candidates of competencies through interviews. Screening the databank as per the job specifications and short-listing candidates. • Job sites - Browsing Job sites to locate right for the right job. Posting jobs on various websites and follow-ups. • Evaluating Candidates - Meeting candidates and assessing them with respect to their personality, communication, potential and attitude. Matching prospective candidates as per the requirement of the client keeping in mind the nature of the job and the culture within the company. Role as an Account Manager: Co-ordination: • Synchronizing meetings between the client & the candidate. • Showcasing the candidatures to the client. • Managing the expectations of the short listed candidates. • Informing about the feedback to all the candidates. • Follow-up on the joining formalities for the selected candidates. • Where necessary, serves as a mediator to diffuse any crisis while negotiations are on between a candidate and client, thus creating a win-win situation. Business Development • Regular Client meets to attain business. • Obtaining and understanding the in depth requirements of the clients and meeting deadlines.• Maintaining corporate relation Show less

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  Al Shamsi Holdings

  Nov 2009 - now

  Responsibilities:• Provide overall administrative support to the Human Resources in order to facilitate the smooth running of day-to-day Human Resources administrative activities.• Ensure smooth payroll support and timely payments.• Monitor and maintain contracts of employment, contract renewals, attendance records and leave management.• Handling separation process - Resignations/ Terminations, Exit Interviews, Exit Formalities, Grievance handling and taking care of the disciplinary procedure, Leave Administration, Ensure timely payments of Final Settlements as well as Leave Settlements.• In-charge of safekeeping and maintaining personnel files of employees• Enroll new hires and contractual changes in the HR Information System.• To assist Organization Development Function for learning management, training analysis and employee orientation programs.• To assist Compensation & Benefit function by providing general support to all employees on Compensation & Benefit related questions, through understanding the services, programs compensation plans/systems.• Keep professional knowledge updated by maintaining communications with colleagues and staff. Ensure knowledge of standards and requirements is current. Ensure the information communicated to staff is clear and concise.• Contribute as the HR Administrator towards innovative ideas and ways to improve the HR process; to make it more cost effective; quality focused and time efficient.• Adhering to compliance and HR polices. Show less

  • Assistant HR Manager

    Jun 2016 - now

  • Human Resources Administrator

    Nov 2009 - May 2016