Lianto Tan

Experience

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  PT.Bank Artha Graha Internasional Tbk

  Jun 2012 - Jun 2017

  Customer Service , Marketing & Sales

  - Serves customers by providing product and service information and resolving product and service problems.- Attracts potential customers by answering product and service questions and suggesting information about other products and services.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.- Maintains financial accounts by processing customer adjustments.- Recommends potential products or services to management by collecting customer information and analyzing customer needs.- Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Show less

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  Conduent

  Jul 2017 - Aug 2018

  Technical Support Specialist for Big Tech Company

  - Take customer calls and provide accurate, satisfactory answers to their queries and concerns- De-escalate situations involving dissatisfied customers, offering patient assistance and support- Call clients and customers to inform them about the company’s new products, services and policies- Guide callers through troubleshooting IT Product, navigating the company site or using the products or services- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items- Collaborate with other call center professionals to improve customer service- Help to train new employees and inform them about the company’s customer management policies Show less

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  Teledirect Telecommerce

  Aug 2018 - Jul 2023

  Content Reviewer / Content moderator

  •Review content (video, image, text) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines • Review user-generated content to remove offensive, inappropriate and harmful content before it reaches people online.•Review reported content and respond to user inquiries with high quality, speed, and maintaning accuracy•Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality•Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures•Become and remain knowledgeable about online community standards ∙ Thoroughly check content with quality and accuracy •Learn and use various internal tools to review and moderate content on the platform ∙ • Communicate and collaborate effectively with teammates and cross-functional teams• Reviewing simple and complex object content Show less

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  Concentrix

  Jan 2024 - now

  Content Moderator

  - Monitor the posts that made by the users and take appropriate action according to client policies- Remove inappropriate content and take any necessary action against users who violate client the terms of service- Help keep the community lively and engaged by moderating discussions, answering questions, and issuing warnings and bans.- Be in charge of moderating and make sure that the content that posted by user is not violating copyrighted content