Daniel Swartz

Experience

• 

  Swartz Brothers Enterprise

  Mar 2000 - Sept 2011

  Lawn Care

  • Landscaping: Project design, consultation, and application.• Project management: Received calls, scheduled estimate appointments, conducted project appraisals, created invoices, and followed- up to determine customer satisfaction.• Financial: Responsible for monthly company bookkeeping, account balancing; allocation of funds for repairs and supplies; managed weekly pay-roll duties for employees.• Fieldwork: I worked on every project to ensure quality and customer satisfaction. Swartz Brothers Enterprises did everything from weekly lawn care, landscaping jobs, sprinkler systems, and snow removal, to baby, house, and pet sitting; we even did after-school childcare for multiple families. Show less

• 

  Swartz Mechanical LLC

  Jan 2002 - Jan 2017

  Service Technician
• 

  William Penn University Football

  Aug 2011 - May 2013

  Defensive End

  I had the privileged to play for William Penn University for two years. Which helped me to grow in every aspect of my life.

• 

  Landmark Event Staffing Services Inc

  Sept 2013 - Aug 2015

  Event Security Staff Supervisor

  Landmark gave me the opportunity to grow in servant leadership, advising those who were on my team coaching them, and helped to draw the best out of each individual. Ensuring that our guests had a good experience, from start to finish leaving them satisfied.

• 

  Eagle Lake Camps of The Navigators

  May 2014 - Aug 2014

  Summer Camp Counselor
• 

  Hach | Hach Lange

  May 2015 - Sept 2016

  Videographer Intern

  During my time at Hach, I had the privilege of contributing to a world-class team in a dynamic and competitive corporate environment. I successfully managed and executed over 130 videos across 27+ diverse projects, collaborating closely with technical support teams to deliver high-impact content, including projects for the company president.Key responsibilities included:• Leading end-to-end pre- and post-production planning for all video projects, ensuring seamless execution from concept to delivery.• Partnering with clients to align on project goals and consistently delivering final products that exceeded expectations.• Managing multiple complex projects simultaneously while maintaining quality and adherence to timelines.• This role honed my ability to thrive in fast-paced, detail-oriented settings and strengthened my expertise in producing engaging, high-quality video content that drives results. Show less

• 

  Madwire®

  Sept 2016 - Sept 2022

  Building on my previous role as an Implementation Consultant, this position involves managing a team of seven individuals with diverse personalities and skill sets through a queue-based task assignment system. I focus on training, development, and fostering a positive mindset during weekly one-on-one meetings to ensure my team is set up for success. Additionally, I contribute to product development by providing input and feedback on new and existing features, all while continuing to perform core Implementation Consultant responsibilities.Key Responsibilities:• Lead a team of 7 by optimizing their workflows to achieve daily quotas and maximize productivity.• Manage team workload via a queue-based system to ensure timely delivery of tasks, often ahead of schedule.• Educate internal teams on new platforms and processes to elevate organizational capabilities.• Continue performing core Implementation Consultant duties, ensuring seamless operations and client satisfaction.Key Accomplishments:• Rebuilt a review request process for a frustrated client, reducing task time from over 6 hours to under 30 minutes for sending review requests to 40+ locations simultaneously, leveraging their CRM and Email Marketing platform.• Optimized queue assignment processes, decreasing task turnaround time from 20 business days to just 3.• Coached the team to consistently achieve 100% of their monthly quotas, improving from a previous 50% success rate.This role has allowed me to blend leadership, problem-solving, and technical expertise to deliver impactful results, both for clients and internal teams, while fostering growth and innovation within the organization. Show less This role combines elements of Project Management, Platform Specialization, Customer Support, Onboarding Management, and Integration Consulting, requiring a detail-oriented approach and strong analytical thinking to deliver exceptional results. At Madwire, a SaaS company, I managed diverse client and internal team needs, ensuring seamless setup and onboarding within the Marketing 360 platform while wearing many hats to support various initiatives.Key Responsibilities:• Advised internal teams on the optimal implementation of our platforms to meet client goals and maximize effectiveness.• Educated and empowered teams to become experts in CRM, Email Marketing, and SMS Marketing tools.• Planned and executed platform integration strategies for both our platform and third-party platforms.• Developed custom integration solutions tailored to the needs of e-commerce, B2B, and B2C businesses.• Created comprehensive internal training documentation to enhance company-wide knowledge and efficiency.This role enabled me to bridge the gap between technical functionality and user experience, ensuring smooth onboarding processes and long-term platform success for clients and internal teams alike. Show less In this role, I leveraged my project management expertise to manage internal and external expectations for Email and SMS Marketing campaigns from conception to execution. I developed custom strategies tailored to client goals, ensuring they met or exceeded expectations. Once approved, I designed and implemented email campaigns in alignment with the outlined strategy and provided training for both internal and external teams on platform usage.Key Responsibilities:• Designed branded emails to represent businesses effectively and drive sales through strategic email marketing.• Educated clients on email marketing and SMS platforms, empowering them to maximize their campaigns’ effectiveness.• Developed custom strategies for e-commerce, B2B, and B2C clients, ensuring relevance and impact across industries.• Wrote and executed comprehensive marketing strategies for email and SMS platforms to achieve measurable results.This position allowed me to combine creativity, strategic thinking, and technical knowledge to deliver impactful marketing solutions, helping businesses engage their audiences and drive meaningful outcomes. Show less As a Project Manager, I oversaw web projects from inception to completion, acting as the main point of communication between clients and internal teams. My role involved translating client requests into actionable plans, collaborating with designers and developers, and ensuring the successful launch of newly designed websites.Key Responsibilities:• Served as the account manager for the website build process, maintaining clear and consistent communication with clients.• Managed 30–40 accounts simultaneously, ensuring each client received a website optimized for their business goals and marketing strategies.• Balanced responsibilities across sales, web development, design, and user experience, requiring a multifaceted skill set and a customer-first mindset.Delivered websites within a 10–12 business-day timeline, meeting high standards of quality and client satisfaction.• Through this role, I developed a reputation for efficiently managing multiple projects, providing exceptional client service, and delivering high-quality websites that positioned businesses for success in their marketing efforts. Show less

  • Lead Implementation Consultant

    Dec 2020 - Sept 2022

  • Implementation Consultant

    Mar 2019 - Dec 2020

  • Email & SMS Marketing Specialist

    Dec 2017 - Mar 2019

  • Project Manager

    Sept 2016 - Dec 2017
• 

  Coalfire

  Oct 2022 - Dec 2024

  FedRAMP Program Manager

  In this role, I drove the success of multiple complex cloud managed services programs designed to support cloud service providers (CSPs) in achieving and maintaining FedRAMP Authorization. These programs enable CSPs to offer cloud-based solutions to U.S. Federal agencies by meeting strict compliance and security standards.Key Responsibilities:• Program Leadership: Oversee several active cloud managed services programs, ensuring timely delivery, seamless execution, and alignment with business objectives and federal compliance requirements.• Team Coordination & Alignment: Manage cross-functional collaboration by aligning operational, consulting, and engineering teams to deliver comprehensive managed services and advisory support.• FedRAMP Compliance Expertise: Guide CSPs through the FedRAMP authorization process, including achieving “In Process” status, preparing for and completing Third-Party Assessment Organization (3PAO) audits, and obtaining Authorization to Operate (ATO).• Post-Authorization Support: Provide advisory services beyond initial authorization to help CSPs maintain compliance, retain FedRAMP authorization, and address evolving regulatory requirements.• Risk Management & Compliance Assurance: Monitor risks, manage challenges, and proactively address compliance issues to ensure providers remain in good standing with FedRAMP standards.• Stakeholder Engagement: Foster strong relationships with clients, auditors, and federal stakeholders, ensuring clear communication, alignment on milestones, and smooth collaboration throughout the process.This role requires knowledge of cloud technologies, compliance frameworks, and government regulations, coupled with the ability to lead cross-functional teams through complex authorization journeys. My consultative approach ensures cloud providers successfully navigate the FedRAMP lifecycle—from “In Process” to audit completion, ATO achievement, and continuous compliance. Show less