Nihal Shetty

Experience

• 

  Suzlon Wind Energy Corporation (SWECO)

  May 2016 - Jun 2016

  Intern

  - A month-long training schedule at the Suzlon Wind Energy plant at Udupi, Karnataka- Learnt the Quote to Cash process with the Procurement and Logistics department.- Built a report with a 5 member team to raise the efficiency of the assembly line by 23%-Also, looked into the warehouse management and stock inventory process, followed by 4 warehousespresent for building rotor blades.

• 

  Infosys

  Nov 2017 - Feb 2022

  -Worked for Cisco Systems Inc. to handle partners and distributors to provide seamless servicesrequired to complete Quote to Cash Process in the client environment.-Was a part of Partner Business Service and Regional Customer Sales[APAC] team associated withclient.-Creating the reports and presenting to the client on weekly basis.-Finding RCA of each and every case in detail while preparing analysis report.-Providing process training to the new joiners in detail.-Working across cross-functions teams with peers in other groups to ensure collaboration for sharedgoals.-Proficient in Microsoft Office: Excel and PowerPoint (pivot table, formulas, dashboard creation etc.)-Maintain constant contact with client to provide updates and details regarding the obstacles in theprocess.-Handled 4 partners and distributors in the APAC region [Ingram,Proactive, Compuage, TATA] for theCisco. Show less -Worked for Broadcom and Cisco Systems Inc. to handle partners and distributors to provide seamlessservices required to complete Quote to Cash Process.-Creating the reports and presenting to the client on weekly basis.-Finding RCA of each and every case in detail while preparing analysis report.-Providing process training to the new joiners in detail.-Working across cross-functions teams with peers in other groups to ensure collaboration for sharedgoals.-Proficient in Microsoft Office: Excel and PowerPoint (pivot table, formulas, dashboard creation etc.)-Maintain constant contact with client to provide updates and databases regarding the on-goingsituations on various types on issues ranging for order creation issues to shipping queries.-Won Infosys I-Star award in 2019 and 2021 for driving the process to no-failure operation and providingcomplete service to the partners and distributors associated with the clients. Show less -Handling British Telecom[BT] customers issues via emails, chat and calls.-Ability to understand the customer’s queries and providing resolutions within SLA.-Creating the reports and presenting to the client on weekly basis.-Finding RCA of each and every case in detail while preparing analysis report.-Maintaining Customer Relationship to attain the KPIs and metrics assigned by our superiors.- Achieved no negative performance for 3 consecutive quarters, for which recevived "Pride of BT" awardfrom the client Show less

  • Process Specialist

    Jul 2021 - Feb 2022

  • Senior Process Executive

    Oct 2018 - Jul 2021

  • Process Associate

    Nov 2017 - Oct 2018
• 

  Data Axle

  Mar 2022 - now

  • Senior Client Service Associate

    Apr 2023 - now

  • Client Services Associate

    Mar 2022 - Apr 2023