Miles Andre Joseph Mayordomo, PMP

Experience

• 

  York University

  Apr 2010 - Aug 2013

  • Led a 3-person team on a psychology research study in defining research methodology and statistical approach, data collection and data analysis.• Analyzed data using SPSS, R and SAS statistical packages for social, health and quantitative psychology studies.• Prepare reports such as literature reviews and data analysis results.Related projects include:- Non-linear effects of objective and subjective measures of financial hardship on psychological well-being- Influence of earning potential in attraction in males and females in an online dating context Show less

  • Research Assistant

    Jan 2013 - Aug 2013

  • Assistant, Office of Temporary Use of University Space

    Oct 2012 - Apr 2013

  • Residence Don (Leadership & Learning Opportunities, Living & Learning Community)

    Sept 2011 - Apr 2013

  • College Liaison (Calumet College)

    Sept 2010 - Apr 2012

  • Orientation Chair

    Apr 2010 - Oct 2010
• 

  Worldlynx Wireless

  Sept 2012 - Mar 2013

  Sales Consultant
• 

  College of Nurses of Ontario

  Oct 2013 - Jul 2017

  • Coordinate and monitor project activities for a 60+ person project team across Ontario and BC through scheduling and facilitation of daily stand-up meetings.• Collect and analyze data from Team Foundation Server, MS Project and SharePoint to report status and forecast impact to project constraints.• Define and document project processes with business analysts and work stream leads• Elicit and document business and technical data migration requirements as required.• Identify, triage and monitor risks and issues, conduct preliminary assessment of the required next steps and reassign issues to appropriate resources for resolutions.• Act as the liaison to functional managers for resource allocation between projects and operational activities.• Manage on-boarding and off-boarding of staff including development training material such as user guides, and conducting training sessions.• Prepare sponsor presentations and status/progress reports to communicate with project team and external stakeholders.• Conduct administrative tasks such scheduling meetings, preparing meeting agendas, and recording meeting minutes.Key Contributions• Initiatied and led the implementation of project intranet sites using SharePoint to centralize issue, risk and defect management activities and provide easier access to key artifacts.• Developed portfolio reporting tool with MS Project to monitor team resources and track progress of all projects within the department.• Led planning activities and developed the plan and schedule for the cutover period.• Analyzed over 200 user stories to estimate project duration and establish project schedule.• Coordinated relocation to a new office and developed policies for administrative office functions. Show less

  • Technology Project Coordinator

    Mar 2015 - Jul 2017

  • Catering Administrator

    Oct 2013 - Feb 2015
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  Workplace Safety and Insurance Board (WSIB)

  Jul 2017 - Dec 2018

  • Monitor and provide program and project level support to business analytics initiatives• Optimize program, project and operational activities through improvement of business processes, procurement of new tools and enhancement of existing tools (e.g., resource planning, document management, release management)• Drive process redesign and training streams related to the implementation of Power BI (e.g., development lifecycle, incident and support models, privacy, security and data governance)• Collaborate with Information Technology Cluster in aligning joint processes between the branch such as release management, production support, system and business testing• Develop reporting framework and conduct analysis on trends and forecasts for projects and operational metrics for senior management• Prepare status update and communication materials for senior management on program performance• Provide management support and strategic direction for projects and operational activities within the branch including rebalancing staff portfolios, program reports Show less

  • Program Associate, Business Analytics

    Apr 2018 - Dec 2018

  • Project Analyst, Business Innovation and Transformation

    Jul 2017 - Apr 2018
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  Canada Post / Postes Canada

  Dec 2018 - now

  • Designed and implemented a client-centric service framework for analytical services, tools & platforms focused on centralization of resources, improving user experience and ensuring availability of information • Developed an analytics ‘hub’ using Teams & SharePoint Online to centralize information about analytical tools, governance processes, service requests, data-related information, and collaboration tools with over 20,000 site views within a year of its launch.• Drive cultural transformation by aligning current analytical practices to industry best practices for data management and report development, optimizing existing processes with automation while integrating IT industry best practices such service management and release management• Strategize with senior management, provide direction and input on how existing analytical platforms can support ongoing business strategies • Manage operational processes associated to maintaining analytical products such as licensing, access management, deployments and maintenance• Oversee data source connectivity for Power BI reports and measurement frameworks and identify opportunities increase the breadth and usefulness of data• Initiated the creation of a LGBTQ2+ Employee Resource Group in Canada Post by successfully obtained strong unanimous support from Canada Post with the executives from Canada Post and three union bargaining groups leading to the company's participation in its first Pride Parade in Ottawa on October 2021 Show less • Lead multi-million-dollar programs and projects that enable data governance, business intelligence and analytics capabilities across the enterprise• Manage a team that supports intake, prioritization and delivery of over 300 data enhancements projects annually • Successfully redesigned the PMO operating model by introducing best-practice approaches for project management, modernization of the project management tools and enhancing integration across the different data management teams. • Successfully modernized project reporting through Tableau Major Projects • Migration of Corporate Parcel Performance Measurement System • Upgrade of SAS from SAS 9.2 to SAS 9.4 M6 • Tableau User Adoption Strategy • Data Labs Business Roll-outKey Contributions• Initiated and led the transformation of the department's intake of projects from business units by: - optimizing and standardizing existing processes on how the team receives, triages and prioritizes projects - significant improvements in project reporting Show less

  • Manager, Analytics Services

    Mar 2021 - now

  • Manager, Program Management Office - Business Intelligence and Analytics

    Dec 2018 - Mar 2021