Beata Szlecht

Experience

• 

  EF Cultural Care Au Pair

  Jul 2003 - Aug 2005

  Au Pair

  Childcare• taking care of two boys while living with an American family,• driving kids to and from school or activities.

• 

  Centrum Edukacji Copernicus

  Nov 2009 - Nov 2010

  Students Assistant

  •providing professional help-desk over the phone and email,•maintaining databases,•scheduling office work, •preparing exams paper work,•co-operating with educational institutions (OKE, ZUS, Kuratorium Oświaty, Urząd Miasta).

• 

  Capgemini

  Mar 2011 - Aug 2015

  •ensuring knowledge is created, authenticated and approved in accordance with the knowledge management process,•management of existing and new knowledge documents,•building and maintaining effective working relationships with Customers Knowledge Managers •managed incident resolution from initial occurrence to successful outcome,•communicated with all levels of management,•assisted with development of incident process documentation and incident reports. •handle calls regarding clients IT problems,•providing professional help-desk over the phone and email,•providing excellent customer service.

  • Knowledge Manager

    Mar 2015 - Aug 2015

  • Incident Manager

    Mar 2012 - Feb 2015

  • Customer Service Advisor

    Mar 2011 - Mar 2012
• 

  IBM

  Sept 2015 - Jul 2021

  •driving, developing, managing and maintaining the major incident process and associated procedures,•reviewing and auditing the process,•ensuring that all IT teams follow the incident management process for every incident.

  • Identity and Access Management Team Leader

    Apr 2018 - Jul 2021

  • Incident Manager

    Sept 2015 - Mar 2018
• 

  Kyndryl

  Aug 2021 - now

  - responsible for Identity and Access Management,- managing User Access Management tool, •responsible for supervising, managing and motivating team members on a daily basis,•contact point for all team members in IAM related queries,•coordinating process flow for Identity and Access Managment.

  • Identity and Access Management/ UAT access manager

    Oct 2024 - now

  • Squad Leader/Departament Manager

    Aug 2021 - Oct 2024