Ngoc Lan Anh Nguyen

Experience

• 

  BNI Vietnam

  Sept 2011 - Sept 2015

  National Admin Manager
• 

  ILA Vietnam

  Nov 2015 - Feb 2020

  - Managed the largest ILA center, an 8-floor building with over 1,000 students.- Lead a diverse team comprising more than 40 foreign teachers, 60 Vietnamese teaching assistants, and 35 operational staffs (including securities, IT and support partners)- Enhanced client satisfaction and developed marketing strategies to attract new enrollments through center activities.- Achieved an 80% monthly re-enrollment rate with high satisfaction from both parents and employees. Responsible for Sales lead, Sales KPI and Sales Report, Handling with customers complaint. Support centers as Sales & Care representative, daily report for Operation Department

  • Operations Manager

    Jan 2018 - Feb 2020

  • Front Office Manager

    Dec 2016 - Dec 2017

  • Centre Operation Executive

    Nov 2015 - Nov 2016
• 

  Human Dynamic Group

  Jul 2020 - now

  - Provide high quality client relationship management inducing development and management of existing potential clients in Vietnam and ASEAN region.- Support Client Relationship (CR) team in Vietnam and ASEAN region to manage client needs, project planning & implementation, reports and any emergency service requests to achieve maximum client satisfaction with effective client engagement and client relationship management.- Explore and expand business opportunities with CR team in Vietnam and ASEAN region. Show less

  • Regional Manager

    Dec 2023 - now

  • Regional Client Relationship Manager - ASEAN

    Jul 2022 - Dec 2023

  • Client Relationship Manager

    Jan 2021 - Jul 2022

  • Senior Customer Relations Executive

    Jul 2020 - Jan 2021