Ngoc Lan Anh Nguyen

Ngoc Lan Anh Nguyen

National Admin Manager

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location of Ngoc Lan Anh NguyenHo Chi Minh City, Vietnam

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  • Timeline

  • About me

    Regional Manager - Vietnam

  • Education

    • Ho Chi Minh City University of Foreign Languages-Information Technology (HUFLIT)

      2007 - 2011
      Bachelor of Business Administration - BBA Business Administration and Management, General
    • HUFLIT

      2007 - 2011
      Bachelor of Business Administration - BBA International Business
  • Experience

    • BNI Vietnam

      Sept 2011 - Sept 2015
      National Admin Manager
    • ILA Vietnam

      Nov 2015 - Feb 2020

      - Managed the largest ILA center, an 8-floor building with over 1,000 students.- Lead a diverse team comprising more than 40 foreign teachers, 60 Vietnamese teaching assistants, and 35 operational staffs (including securities, IT and support partners)- Enhanced client satisfaction and developed marketing strategies to attract new enrollments through center activities.- Achieved an 80% monthly re-enrollment rate with high satisfaction from both parents and employees. Responsible for Sales lead, Sales KPI and Sales Report, Handling with customers complaint. Support centers as Sales & Care representative, daily report for Operation Department

      • Operations Manager

        Jan 2018 - Feb 2020
      • Front Office Manager

        Dec 2016 - Dec 2017
      • Centre Operation Executive

        Nov 2015 - Nov 2016
    • Human Dynamic Group

      Jul 2020 - now

      - Provide high quality client relationship management inducing development and management of existing potential clients in Vietnam and ASEAN region.- Support Client Relationship (CR) team in Vietnam and ASEAN region to manage client needs, project planning & implementation, reports and any emergency service requests to achieve maximum client satisfaction with effective client engagement and client relationship management.- Explore and expand business opportunities with CR team in Vietnam and ASEAN region. Show less

      • Regional Manager

        Dec 2023 - now
      • Regional Client Relationship Manager - ASEAN

        Jul 2022 - Dec 2023
      • Client Relationship Manager

        Jan 2021 - Jul 2022
      • Senior Customer Relations Executive

        Jul 2020 - Jan 2021
  • Licenses & Certifications