MAQBOOL RAZA

Experience

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  WBM

  Sept 2016 - May 2017

  - Answered large amount of calls in a professional manner.- Managed and resolved customer complaints.- Identified and escalate related issues to manager.- Documented every action taken during the call as per company's SOP's.- Researched required information using available resources.

  • Shipping Manager

    Dec 2016 - May 2017

  • Customer Service Representative

    Sept 2016 - Dec 2016
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  Amazon

  May 2017 - Dec 2017

  Digital Marketing Manager

  Analyzing marketing strategies to identify new opportunities. Developing consumer-based marketing and branding strategies. Liaising with management, marketing, sales, and production teams.Core responsibilitiesPlan, develop and implement SEO strategy.Work towards organic search optimization and ROI maximization.Regularly perform thorough keywords research and identify key SEO KPIs.Monitor redirects, click rate, bounce rate, and other KPIs.Prepare and present reports regularly. Show less

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  WBM

  Jan 2018 - now

  General Manager

  Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door. Measure and report on performing marketing campaigns, gain insight and assess against goals experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.