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Yolanda Ndevu

Yolanda Ndevu

Call Center Rep

Followers of Yolanda Ndevu161 followers
location of Yolanda NdevuCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Administrative Clerk at City of Cape Town - Water & Sanitation

  • Education

    • Boston College city Campus and Business College

      2016 -
      FET - Human Resource Management Human Resources Management and Services

    • False Bay College (Good Hope Campus)

      2005 - 2006
      N.S.C Business Studies

    • Alexander Sinton High School

      2000 - 2004
      Commerce

    • MANCOSA

      2022 - 2024
      Bachelor of Commerce - BCom Human Resource Management Bachelor of Commerce in Human Resource Management - NQF Level 7

  • Experience

    • Foschini Group

      May 2008 - Nov 2008
      Call Center Rep

    • Stream Global Services

      Apr 2009 - Mar 2010
      Customer Service Profesional

      : Authorizing Payments: Escalating to other Departments/ Managers : Dealing with Complaints & Solving: Arrange Refunds: Processing Ownership: Upgrade Landline Telephone Package

    • Maxtec

      Apr 2010 - Sept 2011
      Administration & Internal Sales

    • AMAZON DEVELOPMENT CENTER, SOUTH AFRICA

      Jan 2014 - Jan 2015
      Customer Service Associate

      :Escalating to other Departments:Dealing with Complaints & Solving:Arrange Refunds:Liaise with Carriers for deliveries:Provides prompt and efficient service to Customer:Replace Lost Orders or Delayed Orders:Liaise with Third Party Sellers

    • AMAZON DEVELOPMENT CENTRE, SOUTH AFRICA

      Jan 2015 - Feb 2016
      Investigation Specialist

    • WNS Global Services

      Aug 2016 - Jun 2017
      Senior Ops

    • Digioutsource

      Jul 2017 - Oct 2017
      Customer Services Host

    • City of Cape Town - Water and Sanitation

      Jul 2020 - now
      Administrative Clerk

      Performing specific procedures associated with Internal and External Billing validation by effectively analysing, investigating, correcting and releasing implausible results and broad range of administrative tasks. Ensuring compliance with laid-down policies, practices and pocedures and directives

  • Licenses & Certifications

    • National Senior Certificate (Business Studies)

      Business Studies