Nicole Khosla

Experience

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  Allied Duralux

  Sept 1998 - Sept 2005

  Operations Manager

  Apparel cut and sew specializing in athletic apparel, screen printing, embroidery and sublimation.

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  Alleson Athletic

  Sept 2005 - Sept 2006

  Sublimation Manager

  Product manager of sublimated athletic team uniforms.

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  Easton Diamond Sports, LLC.

  Sept 2006 - Sept 2007

  Apparel Manager-Hockey

  Manages design, production, and sell through of Easton’s Hockey apparel.

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  MarketSource- Hewlett-Packard

  Jan 2007 - Jan 2010

  TERRITORY MANAGER

  Recruited, trained, supervised, and evaluated 28 part-time sales representatives Educated on product use, features, and benefits.

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  MARKETSOURCE - CISCO

  Jan 2010 - Jan 2011

  SMALL BUSINESS SALES ASSOCIATE CHANNEL SALES

  Drove business development efforts through effective recruitment, training, and support of 500+ Cisco value-added (VAR) resellers for the SMB segment (250 users and under.)

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  GENERAL MOTORS

  Jan 2012 - Jan 2013

  ONSTAR SALES MANAGER

  Served as essential liaison between General Motors (GM) and assigned dealerships cultivating and maintaining solid relationships with all levels of dealership staff including Dealer Principals, GMs, GSMs Controllers and sales/support staff.Provided consultations and recommendations on effective marketing, merchandising, and operations strategies to boost profitability.

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  Casa de Cadillac

  Jan 2013 - Jan 2013

  Internet Sales

  Internet sales of New ands Used vehicle.

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  CDK Global

  Jan 2014 - Jan 2020

  As a member of initial team for a new Customer Success initiative, I collaborated on the creation of policy/procedures, expectations, measures of success and creations of foundational documents. I supervised relationships between Customer Success Advocates, Sales Teams, and CDK customers. Oversaw and planned daily team activities and directed customer success initiatives across regions.Responsible for customer retention, expense controls, satisfaction rating, and team development. Show less

  • Manager Customer Success

    Jan 2019 - Jan 2020

  • Dealer Performance Manager Consultant

    Jan 2018 - Jan 2019

  • Business Solutions Consultant II

    Jan 2014 - Jan 2018
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  Superior Integrated Solutions (Darwin Automotive)

  Jan 2020 - Jan 2020

  Customer Support Specialist

  Delivered training and documentation to customers and implementation colleagues on installation, use and maintenance of products and systems.Monitored and resolved recurring, complex problems, ensuring ongoing customer satisfaction.

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  Affinitiv Inc

  Jan 2021 - Jan 2024

  Customer Success Consultant

  Serving as the hub for the dealership’s lifecycle, establishing and building relationships throughout the Dealership’s business to promote solutions, adoption and optimize performance, leading to client satisfaction and retention. Working in tandem with the Account Sales Executives,other support and fulfillment teams to support strategic account management, upselling, cross selling, successful onboarding, ongoing training, support, fulfillment, and billing.

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  Proactive Dealer Solutions

  Jun 2024 - now

  Performance Coach

  Delivering tailored training, coaching, and best practices to Sales, BDC, and F&I teams, driving increased efficiency and sales across Toyota dealerships in the Southern California region. Providing dedicated support for Toyota’s SmartPath digital retailing software, enhancing dealership adoption and performance.