Nasha Shuttle

Experience

• 

  Halifax

  Nov 2012 - Nov 2016

  Show genuine interest and deliver a great customer experience, helping to make customers better off by actively meeting customers’ stated and unstated needs.•Support the Branch Manager to achieve the branch Customer Plan by taking ownership of individual activity and minimum competency standards.•Work collaboratively with your specialist/partner colleagues making referrals where appropriate to help meet the current and future needs of customers.•Consistently deliver the right customer outcomes. Always complying with the risk requirements and standards of the role. Show less Achievements and responsibilities: • Exceeding customer expectations through service.• Auditing branch risk and action planning for required amendments.• Meeting and exceeding sales targets• Qualified seller as of September 2013, adding additional ways to be able to help customers and meet their needs.• Diary management, typing correspondence and documents, complaint handling and resolution actions.•Deliver a great customer experience, working flexibly to help customers across all service areas of the branch including counter, welcome desk, banking hall and telephone.•Build relationships with customers and help them make money and save money by making referrals to the most appropriate colleague.•Demonstrate good cash and key control practices, taking ownership of counter, ATM and IDM routines, balancing and accuracy levels. Show less

  • Banking consultant

    Sept 2014 - Nov 2016

  • Customer Service Consultant

    Nov 2012 - Sept 2014
• 

  Lloyds Banking Group

  Nov 2016 - now

  Helping Britain Prosper by co-creating more productivity, love, inclusion and advocacy across Consumer Relationships Responsible for delivering and cultivating an inclusive culture in which everyone is able to bring their true self to work, thrive and achieve their full potential. Helping to create a diverse workforce that is representative of the UK population. Responsible for delivering the highest quality data processing and analytical systems and for the release of incremental value contributing forwards a holistic product within Insurance, Pensions and Investments portfolio. Working in Agile projects, representing both the sponsor of the demand to meet their needs and Data & Machine learning in creating a strategic legacy. Qualified APM Project Manager with a demonstrated history of working in the Financial Services Industry. Skilled in project planning, project status reporting, stakeholder management, RAID management and both Waterfall and Agile methodologies. Supporting my team in everything from building relationships with stakeholders and identifying project and programme milestones to managing budgets and identifying risks. This work supports and develops world-class customer service across all areas of the business.

  • People Manager

    Jan 2024 - now

  • Diversity and Inclusion Manager

    Apr 2023 - Jan 2024

  • Product Owner

    Apr 2021 - Jan 2024

  • Project Manager

    Nov 2018 - Apr 2021

  • Project Assistant Apprentice (Level 4)

    Nov 2016 - Nov 2018