Lisa C.

Experience

• 

  Unum

  Aug 2022 - now

  Delivery Manager

  • Lead L3 software support team operations efficiency, consistent performance, and continual improvement.• Perform value driving data analytics on tickets and root cause.• Drive root cause fixes and ticket reduction.• Own platform service issues and escalations and drive resolution by engaging cross functional teams.• Lead software delivery lifecycle for L4 teams. • Drive software delivery teams’ maturity in Scaled Agile Framework• Engage cross functional teams for software solutioning.• Develop continual improvements in processes and procedures with partners and cross functional teams.• Collaborate with partners on implementing process and procedure improvements.• Track performance goals and progress of teams.• Generate review decks for leadership and stakeholders.• Facilitate review cadence with leadership and stakeholders.• Technologies: Rally, ServiceNow, Salesforce, .Net, ETL, Odyssei, Dynatrace, Nagios, SailPoint, Tableau, Splunk, Qualtrics, fullstory Show less